Benefits Service Specialist

Samaritan's Purse; Boone (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

On-site Clinic

Health Insurance

Dental Insurance

Vision Insurance

FSA

Disability Insurance

401(k)

Paid Holidays

Vacation Days

Sick Days

Job summary

Samaritan's Purse is seeking a Benefits Service Specialist to join the Human Resources team in Boone, North Carolina. The role focuses on serving as the main liaison between staff and benefit vendors, resolving enrollment changes, claims disputes, and eligibility issues with compassion.

You will administer leave policies (FMLA, PTO, state programs) with strict attention to compliance and documentation, maintain records, and assist with audits and policy improvements while supporting a

Qualifications

• Knowledge of employee benefits administration, including health and welfare plans, retirement programs, leave of absence programs, and applicable federal and state regulations such as FMLA, ADA, COBRA, HIPAA, and ERISA.
• Strong customer service, communication, and interpersonal skills with the ability to effectively support employees, managers, vendors, and HR partners while handling sensitive and confidential information.
• Ability to interpret and apply benefit plan provisions, company policies, and regulatory requirements to resolve employee inquiries and administer benefits and leave programs accurately.
• Demonstrated organizational skills with the ability to manage multiple priorities, maintain detailed records, meet deadlines, and effectively administer a high volume of transactions and cases.
• Strong analytical and problem-solving skills with the ability to research issues, identify discrepancies, evaluate documentation, and recommend appropriate solutions.
• Proficiency in HRIS, benefits administration systems, case management tools, and Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.
• Ability to work independently and collaboratively in a team environment, exercising sound judgment and escalating complex issues when appropriate.
• Ability to adapt to changing business needs, processes, and regulatory requirements while maintaining a high level of accuracy and service excellence.

Responsibilities

• Serve as liaison between staff and benefit vendors; resolve enrollment changes, claims disputes, and eligibility issues with timely support.
• Administer leave policies such as FMLA, PTO, and state-mandated programs with compliance and clear communication.
• Maintain detailed records, resolve discrepancies, assist with policy compliance, audits, and improvement initiatives.
• Support audits and process improvements to ensure accurate benefits administration.
• Perform other duties as assigned.

Skills

Benefits administration

Customer service

Regulatory knowledge

Record keeping

Analytical skills

Communication

Team collaboration

Tools

HRIS

Microsoft Office

Case management tools

Job description

Demonstrate Biblical Integrity

Location: Boone, NC, United States

Job ID: 17678

Date Posted: Aug 14, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking a Benefits Service Specialist to join our Human Resources team in Boone, North Carolina. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of Benefits Service Specialist, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Serve as the main liaison between staff and benefit vendors; resolving enrollment changes, claims disputes, and eligibility issues, while providing timely and compassionate support to staff and managers.
• Administer leave policies such as FMLA, paid time off, and state-mandated programs with strict attention to compliance, accurate documentation, and timely communication to staff and managers.
• Maintain detailed records, resolve discrepancies promptly, and assist with policy compliance, audits, and improvement initiatives.
• Other duties as assigned

What are the qualifications?

As a qualified candidate, you will have the following skills and experience:

• Knowledge of employee benefits administration, including health and welfare plans, retirement programs, leave of absence programs, and applicable federal and state regulations such as FMLA, ADA, COBRA, HIPAA, and ERISA.
• Strong customer service, communication, and interpersonal skills with the ability to effectively support employees, managers, vendors, and HR partners while handling sensitive and confidential information.
• Ability to interpret and apply benefit plan provisions, company policies, and regulatory requirements to resolve employee inquiries and administer benefits and leave programs accurately.
• Demonstrated organizational skills with the ability to manage multiple priorities, maintain detailed records, meet deadlines, and effectively administer a high volume of transactions and cases.
• Strong analytical and problem-solving skills with the ability to research issues, identify discrepancies, evaluate documentation, and recommend appropriate solutions.
• Proficiency in HRIS, benefits administration systems, case management tools, and Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.
• Ability to work independently and collaboratively in a team environment, exercising sound judgment and escalating complex issues when appropriate.
• Ability to adapt to changing business needs, processes, and regulatory requirements while maintaining a high level of accuracy and service excellence.

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Location: Boone, NC, United States

Date Posted: Aug 14, 2026