Benefits Relations Coordinator

Sbhonline; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Sbhonline in Brooklyn, NY seeks a Benefits Relations Coordinator to provide HR, payroll, and benefits support, handling inquiries and maintaining confidential records with a focus on accuracy and compliance.

The role serves as a primary contact for employees, supporting caregiver and employee experiences through effective communication and responsive service.

Qualifications

• Minimum of 2 years of customer service experience; HR/payroll/benefits experience preferred.
• Bilingual in Russian or Mandarin/Cantonese.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Handle high volume calls related to HR, benefits, and payroll.
• Update employee information in HR and payroll systems (address, direct deposit, tax info, pay rate, benefits).
• Administer Wage Parity Flex benefits and respond to inquiries.
• Enroll/disenroll employees in benefits and maintain records.
• Coordinate caregiver corrective action with HR leadership.
• Prepare disciplinary documentation and follow-up actions.
• Support caregiver retention, engagement, and QA initiatives.

Skills

Bilingual language skills

Customer service

Communication

Tools

HRIS systems

Job description

Location: Brooklyn, NY

Employment Type: Full-Time

Schedule: Monday through Friday – Standard Business Hours

Salary: Based on Experience

Position Summary

The Benefits Relations Coordinator is responsible for providing exceptional support to employees by assisting with benefits, payroll, and HR-related inquiries while ensuring accurate processing and compliance. This role serves as a key point of contact for caregivers and employees, handling a high volume of calls, maintaining confidential records, supporting HR operations, and promoting a positive employee experience through responsive service and effective communication.

Key Responsibilities

• Manage a high volume of incoming and outgoing calls related to HR, benefits, and payroll.
• Process employee updates within HR and payroll systems, including:
  • Address and demographic changes.
  • Direct deposit enrollment and updates.
  • Tax information, pay rate changes, and benefits adjustments.
• Administer Wage Parity Flex benefits and respond to related inquiries.
• Enroll and disenroll employees in benefit plans and maintain accurate records.
• Coordinate and administer the caregiver corrective action and disciplinary process in partnership with HR leadership.
• Prepare, maintain, and monitor disciplinary documentation, corrective action plans, and required follow-up activities.
• Support caregiver retention, engagement, and quality assurance initiatives through follow-up outreach, issue resolution, and recognition programs.
• Prepare, review, and analyze payroll, HR, and benefits reports.
• Generate and review data reports to identify trends and ensure data accuracy.
• Maintain confidentiality and compliance in all employee records and HR documentation.
• Provide interpretation and translation support as needed.
• Assist team members with coverage during absences and support additional HR initiatives as assigned.

Qualifications

• Minimum of 2 years of customer service experience required; HR, payroll, or employee benefits experience preferred.
• Bilingual in Russian or Mandarin/Cantonese required.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• Strong critical-thinking and problem-solving skills with the ability to resolve issues professionally.
• Experience working with HRIS, payroll, or benefits administration systems, or the ability to learn new software quickly.
• High level of professionalism with a strong commitment to confidentiality and compliance.
• Dependable, flexible, and able to work effectively both independently and as part of a team.
• Passion for helping others and creating a positive employee experience.