Benefit Programs Supervisor

City-of-Richmond,-Va; Richmond (VA); On-site; USD 69,000 - 89,000; Full time

Job summary

The City of Richmond Department of Social Services is seeking a Benefit Programs Supervisor to lead a team of Benefit Program Specialists delivering eligibility and case management for SNAP, Medicaid, TANF, and related programs. The role emphasizes supervision, training, and performance management to ensure accurate service delivery to City residents.

The position requires a bachelor’s degree in a human services field and six or more years of relevant experience in public assistance programs;

Qualifications

• Bachelor's degree in human services, social work, or a related field.
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Responsibilities

• Supervise and provide ongoing training to a team of Benefit Program Specialists who assist City of Richmond residents with SNAP, Medicaid, General Relief, TANF and ABD.
• Provide training and development activities to new staff and assess performance regularly.
• Review and analyze case activity for policy compliance and payment accuracy.
• Oversee case-processing, case management, and service delivery by employees.
• Coach and mentor employees and document performance.
• Participate in the hiring process for staff.
• Research case histories and authorize actions while maintaining statistical data.
• Act as liaison to external and internal organizations and the public.
• Compile and analyze management reports on workload and performance standards.
• Ensure quality customer service.
• Participate in Mass Care Center operations during incidents or emergencies as needed.
• City of Richmond Department of Social Services employees are essential personnel may be required to work during inclement weather and declared emergencies.

Skills

Supervisory leadership

Coaching

Training

Customer service

Analytical skills

Communication

Education

Bachelor's degree

Job description

The City of Richmond Department of Social Services' Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government.

The anticipated hiring range is $68,830-$89,000.

• Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc.
• Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis
• Reviewing and analyzing case activity for policy compliance and payment accuracy
• Oversight of case-processing, case management, and service delivery by employees
• Coaching and mentoring employees and documenting performance
• Participating in the hiring process for staff
• Researching case histories and authorizing actions and maintaining statistical data
• Acting as liaison to external and internal organizations and the general public
• Compiling and analyzing management reports on workload distribution and performance standards
• Ensuring quality customer service
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
• Other related duties as assigned. City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices.

Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in human services, social work, or a related field
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Bachelor's or higher degree in Human, Social Services or any relevant field
• Seven (7) or more years experience in Benefits Programs services
• Previous supervisory/ leadership and staff development experience
• Extensive knowledge of state, federal and local benefits programs
• Exceptional analytical, communication and customer service skills
• Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment
• Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs

LICENSING, CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• None required