Benefit Programs Supervisor

City of Richmond, Virginia; Richmond (VA); On-site; USD 69,000 - 89,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond Department of Social Services seeks a Benefit Programs Supervisor to oversee a team of Benefit Program Specialists and ensure effective eligibility determination and case management for SNAP, Medicaid, TANF, ABD, and related programs.

The role emphasizes supervision, staff development, policy compliance, and performance reporting, with a hiring range of $68,830 to $89,000 and essential personnel status during emergencies.

Qualifications

• Bachelor's degree in human services, social work, or related field.
• Six or more years of relevant work experience in federal/state/local public assistance programs.
• Equivalent combination of training and experience may be used.

Responsibilities

• Supervise a team of Benefit Program Specialists delivering eligibility determinations.
• Coordinate training and staff performance evaluations on a regular basis.
• Review case activity for policy compliance and accuracy in payments.
• Oversee case-processing and service delivery by employees.
• Coaching and mentoring employees; participate in hiring processes.
• Maintain statistical data and prepare management reports.

Skills

Supervisory skills

Leadership

Coaching

Staff development

Analytical thinking

Education

Bachelor's degree in human services

Job description

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

The City of Richmond Department of Social Services' Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government.

The anticipated hiring range is $68,830-$89,000.

Duties include but are not limited to

• Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc.
• Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis
• Reviewing and analyzing case activity for policy compliance and payment accuracy
• Oversight of case-processing, case management, and service delivery by employees
• Coaching and mentoring employees and documenting performanceParticipating in the hiring process for staff
• Researching case histories and authorizing actions and maintaining statistical data
• Acting as liaison to external and internal organizations and the general public
• Compiling and analyzing management reports on workload distribution and performance standards
• Ensuring quality customer service
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
• Other related duties as assigned.
• City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**

Qualifications, Special Certifications And Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices.

Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.

Minimum Training And Experience

• Bachelor's degree in human services, social work, or a related field
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred Training And Experience

• Bachelor's or higher degree in Human, Social Services or any relevant field
• Seven (7) or more years experience in Benefits Programs services
• Previous supervisory/ leadership and staff development experience
• Extensive knowledge of state, federal and local benefits programs
• Exceptional analytical, communication and customer service skills
• Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment
• Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs

LICENSING, CERTIFICATIONS And/or OTHER SPECIAL REQUIREMENTS

• None required

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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