Benefits Programs Administrator

Aquent; Wellesley (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Aquent is partnering with a prominent financial services client in the United States to support employee health and welfare programs. The role focuses on administering comprehensive benefit plans, wellness initiatives, and leave policies, acting as a liaison among employees, vendors, and HR.

You will ensure accurate benefits delivery, assist with enrollment and compliance, and support retirement operations while maintaining a client-centric, detail-oriented mindset in a dynamic hybrid work

Qualifications

• Bachelor’s Degree or equivalent professional work experience.
• Exceptional communication skills, both written and verbal, with a strong customer service orientation.
• A client-centric approach, consistently seeking opportunities for continuous improvement.
• Outstanding attention to detail and an unwavering commitment to accuracy.
• The ability to excel both independently and as a collaborative team member.
• Proven problem-solving skills coupled with a proactive approach to challenges.
• Adaptability and resilience to thrive in a fast-paced, fluid environment.
• Excellent analytical and critical thinking skills to interpret data and make informed decisions.
• Working knowledge of MS Office applications, including Excel, Word, and PowerPoint.

Responsibilities

• Collaborate with insurance carriers to support health and welfare programs.
• Review and respond to routine HR inquiries in Workday; triage complex issues for resolution.
• Support annual employee enrollment with testing, quality checks, and proofreading.
• Assist with Form 5500, PCORI, COBRA, and ACA reporting compliance.
• Maintain employee benefits communications and update internal website.
• Serve as a point of contact for HR colleagues on benefit inquiries.
• Process expense reports, calculate fees and premiums, and prepare invoice payments.
• Compile census and benefits reports for internal and external partners.
• Coordinate wellness activities like blood drives and biometric screenings.
• Assist with retirement operations as needed.

Skills

Communication skills

Customer service

Analytical thinking

MS Excel

Education

Bachelor’s degree or equivalent

Tools

Workday

Job description

Aquent is partnering with a prominent financial services client in the United States to support employee health and welfare programs. The role focuses on administering comprehensive benefit plans, wellness initiatives, and leave policies, acting as a liaison among employees, vendors, and HR.

You will ensure accurate benefits delivery, assist with enrollment and compliance, and support retirement operations while maintaining a client-centric, detail-oriented mindset in a dynamic hybrid work