Benefits Program Lead - Hybrid & Flexible

ISO New England, Inc; Springfield (MA); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Wellness program

Flexible hours

Onsite gym

Relocation assistance

Job summary

ISO New England, Inc. is seeking a Benefits Specialist to manage day-to-day benefits administration and drive process improvements in a hybrid work environment.

You will partner with Total Rewards, HR, Finance, Legal, and vendors to ensure compliant, efficient administration across health, retirement, leaves, and related programs. The ideal candidate brings 3+ years of benefits experience, strong knowledge of ERISA and HIPAA, and proficiency with HRIS platforms like Workday, Dayforce, and

Qualifications

• Bachelor’s degree in HR, business, or related field; advanced degree or HR certification a plus.
• 3+ years supporting benefits programs including leaves of absence.
• Familiarity with benefits regulations (ERISA, HIPAA, COBRA, FMLA).
• Experience with HRIS/benefits platforms and data file feeds.

Responsibilities

• Administer and improve core benefits processes; align delivery with employee experience and compliance.
• Oversee enrollments, life events, vendor feeds, reconciliations; maintain SOPs.
• Serve as SME for select benefits (education reimbursement, pension, retiree health).
• Assist with leaves of absence, accommodations, and vendor case management.
• Manage vendor relationships and drive process improvements; escalate issues as needed.
• Create and distribute benefits communications; support annual open enrollment.
• Lead special projects with Total Rewards to implement initiatives.
• Support budgeting, audits, invoices, and data reporting for benefits.

Skills

HRIS/Benefits administration

Communication

Analytical thinking

Excel

Confidentiality

Education

Bachelor's degree in HR/related field

Tools

Workday

Dayforce

Alight

Benefitfocus

bswift

Job description

ISO New England, Inc. is seeking a Benefits Specialist to manage day-to-day benefits administration and drive process improvements in a hybrid work environment.

You will partner with Total Rewards, HR, Finance, Legal, and vendors to ensure compliant, efficient administration across health, retirement, leaves, and related programs. The ideal candidate brings 3+ years of benefits experience, strong knowledge of ERISA and HIPAA, and proficiency with HRIS platforms like Workday, Dayforce, and