Benefits Processing Associate – Mon–Fri, No Weekends

MMC Group LP; Washington; In loco; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay at $20.69/hour

Mon-Fri schedule

No nights or weekends

8:30 AM–5:00 PM hours

Paid training

Government program experience

Supportive team environment

Descrizione del lavoro

MMC Group LP is seeking a Transaction Processor Associate II in East Hartford, CT, a full-time role with a Monday–Friday schedule from 8:30 AM to 5:00 PM. The position offers a professional office environment, paid training, and opportunities to gain government program experience.

You will handle applications, provide courteous phone support, and ensure accurate data entry across systems. The role emphasizes attention to detail, calm professionalism in challenging conversations, and the ability

Competenze

• Minimum Qualifications: two of the following: associate degree or higher, call center or customer-facing support experience, experience processing eligibility or benefit determinations.
• Typing speed 40 WPM or higher; strong computer navigation; excellent written and verbal communication; ability to meet production and quality standards;
• Ability to work independently after training and maintain accuracy in records.

Mansioni

• Provide professional, courteous telephone support to families.
• Process applications and consumer information accurately.
• Research, analyze, and update records across multiple computer systems.
• Screen applicants and enter information into program applications.
• Process denial letters per procedures.
• Document all customer interactions thoroughly and accurately.
• Communicate with clients via verbal and written correspondence.
• Meet daily productivity and quality goals.
• Resolve questions with empathy and professionalism.
• Support inbound customer service operations when needed.
• Follow policies, procedures, and attendance standards.

Conoscenze

Typing 40 WPM

Computer navigation

Written & verbal comms

Production & quality standards

Organizational skills

Independent after training

Accuracy & customer satisfaction

Formazione

Associate's degree or higher

Descrizione del lavoro

MMC Group LP is seeking a Transaction Processor Associate II in East Hartford, CT, a full-time role with a Monday–Friday schedule from 8:30 AM to 5:00 PM. The position offers a professional office environment, paid training, and opportunities to gain government program experience.

You will handle applications, provide courteous phone support, and ensure accurate data entry across systems. The role emphasizes attention to detail, calm professionalism in challenging conversations, and the ability