Operations Associate I

Jackson; Lansing (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Annual bonus and merit programs

Annual paid time off and 10 paidH olid

401(k) contributions

Promotional consideration twice yearly

Job summary

Jackson is seeking an Operations Associate I in Lansing, MI. The role processes standard client and producer transactions and ensures information is in good order for processing, following documented procedures across multiple software applications.

You will communicate with internal teams and external customers, document transaction status, and handle inbound and outbound calls. The position supports a high-volume, imaged-based environment with opportunities for promotion and annual bonuses.

Qualifications

• H.S. Diploma or GED required.
• 1+ years work experience required.
• Ability to learn basic life and annuity product information.
• Ability to read and follow detailed written procedures.
• Good verbal and written communication skills.

Responsibilities

• Processes standard client and producer transactions using documented procedures and multiple software applications.
• Identifies and escalates issues for resolution when necessary.
• Communicates with internal associates and external customers or agents regarding outstanding requirements.
• Documents status of transactions and contacts received and initiated.
• Answers inbound calls from internal or external customers and/or makes outbound calls to customers.

Skills

Verbal Communication

Written Communication

Typing 35 wpm

Teamwork

High-volume processing

Education

High School Diploma or GED

Job description

If you are an internal associate, please login to Workday and apply through Jobs Hub.

Job Purpose

The Operations Associate I processes standard client and producer transactions and ensures all information is in "good order" for processing.

Essential Responsibilities

Processes standard transactions using documented procedures and multiple software applications. Identifies and escalates issues for resolution when necessary. Communicates with internal associates and external customers or agents regarding outstanding requirements. Documents status of transactions and contacts received and initiated. Answers inbound calls from internal or external customers and/or makes outbound calls to customers.

Other Duties

Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, effective date adjustment transactions, adherence to documentation/verification standards, customer communication standards, etc.) Performs other duties and/or projects as assigned.

Knowledge, Skills And Abilities

Ability to learn and understand basic life and annuity product information. Basic understanding of financial implications arising from processing errors. Ability to read and carry out detailed written procedures. Good verbal and written communication skills to interact professionally with coworkers, management and external customers. Ability to communicate company processing requirements and procedures. Ability to navigate and utilize multiple software and mainframe computer applications. Ability to type 35 words per minute. Ability to work independently and in a team environment. Ability to effectively manage the demands of a high volume, imaged based work environment.

Qualifications

• H.S. Diploma or equivalent (G.E.D.). required.
• 1+ years work experience required.

Benefits And Compensation

• Hourly pay rate of $20.60
• Promotional consideration (twice annually)
• Annual bonus and merit programs
• Annual paid time off and 10 paid holidays
• 401(k) contributions

Other

• November Start Date

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.