Benefits Operations Director: Client Success & Growth

Acrisure; Grand Rapids (MI); On-site; USD 175,000 - 245,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) immediate vesting

HSA/FSA

Job summary

Acrisure is seeking a Director of Operations, Employee Benefits in Grand Rapids, MI. This leadership role reports to the Head of Operations, Central/West and drives client retention, revenue growth, and superior service through talent development and streamlined processes.

You will champion a data-driven, client-centric culture, oversee cross-functional operations, technology initiatives, and regulatory compliance, while guiding a high-performing team across the employee benefits division.

Qualifications

• Bachelor’s degree in business administration or related field.
• Must currently hold an active insurance license.
• Minimum of 10 years of progressive experience in the insurance and/or financial services industries.
• Minimum of 5 years of industry related leadership experience in insurance operations, insurance management, and/or insurance administration.
• Proven record of driving operational excellence and efficiency in service of dynamic client experiences.
• Experience supporting business development lifecycle.

Responsibilities

• Client Retention: Partners with the Head of Operations & Client Retention, Growth and Placement to execute on client retention strategies through the development of talent, optimized organizational structure, and utilization and adoption of automation, technology and efficient and consistent workflows.
• Client Growth: Helps execute cross-functional strategies to ensure optimized placement of business and delivering a total client experience of solutions based on a deep foundation of technology, client insights and analytics.
• Culture and talent: Champions, models, and propagates exceptional leadership with a focus of employee and client-centricity throughout the employee benefits department. This involves promoting professional growth, identifying talent gaps, and implementing strategies for talent acquisition and retention.
• Process improvement/technology oversight: Identify opportunities for process optimization, automation, and ways to leverage technology and innovation to enhance operational efficiency and scalability.
• Customer experience and satisfaction: Accountable for ensuring that the division’s employee benefits offerings are accessible, user-friendly, and dependable.
• Operational excellence: Manage operational activities, ensure efficient processes, resource allocation and adherence to established policies and procedures.
• Sustained optimization: Contributes to building and/or adopting processes to launch new processes and technologies, providing consistent feedback and support for product launches, new features, and regulatory requirements.
• Performance Monitoring: Monitor and share performance metrics, KPIs, and operational targets.
• Risk Management: Inform and implements strategies and protocols to mitigate operational and insurance-related risks across the employee benefits department.
• Financial Partnership: Monitor financial performance, identifying variances and providing reports and recommendations to address discrepancies.
• M&A: Provides strategic guidance and recommendations on M&A risks and post-acquisition integration.

Education

Bachelor’s degree in business administration or related field

Job description

Acrisure is seeking a Director of Operations, Employee Benefits in Grand Rapids, MI. This leadership role reports to the Head of Operations, Central/West and drives client retention, revenue growth, and superior service through talent development and streamlined processes.

You will champion a data-driven, client-centric culture, oversee cross-functional operations, technology initiatives, and regulatory compliance, while guiding a high-performing team across the employee benefits division.