Benefits & LOA Experience Lead

Own Company; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Time off programs

Medical insurance

Dental insurance

Vision care

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Senior Benefits and Leave of Absence Specialist to administer benefits and LOA programs for the United States and Canada within a global People Services function. You will support employees, manage vendor relationships, and ensure compliant application of benefits and LOA policies.

In this role you will partner with COE, Payroll, ESBPs, and legal counsel as needed, lead system testing for enhancements, and contribute to continuous improvement of processes and knowledge

Qualifications

• 1-3 years experience in human resources, including benefit and leave of absence administration and vendor management.
• Experience evaluated based on alignment to the Values & Behaviors for the role.
• Prior experience in a centralized human resource function is preferred.
• Ability to build, develop, implement, and engage in new service delivery approaches.
• Ability to navigate ambiguity, multiple priorities, and a changing environment.
• SHRM Certification recommended.

Responsibilities

• Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.
• Interpret and apply understanding of Employee Benefits, Leave of Absence, Salesforce policies and practices to provide guidance for employees.
• Maintain proper case management using team dashboards to ensure timely, accurate responses based on KPIs.
• Identify trends in the case management system and create training opportunities for the T1 team and SMEs.
• Partner with global stakeholders to create seamless employee experiences for Benefit and LOA programs.
• Consult with Benefits/LOA COE, Payroll, ESBPs, and Salesforce legal counsel as necessary.
• Lead User Acceptance Testing for system enhancements.
• Assist the business to form/improve processes and systems solutions for tactical and strategic needs.
• Update internal and external articles for year-over-year changes.

Skills

Human Resources

Benefit Administration

Leave of Absence Administration

Vendor Management

Customer Service

Job description

Salesforce is seeking a Senior Benefits and Leave of Absence Specialist to administer benefits and LOA programs for the United States and Canada within a global People Services function. You will support employees, manage vendor relationships, and ensure compliant application of benefits and LOA policies.

In this role you will partner with COE, Payroll, ESBPs, and legal counsel as needed, lead system testing for enhancements, and contribute to continuous improvement of processes and knowledge