Benefits Implementation Consultant - Client Success

Socket.dev; Schaumburg (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking an Implementation Consultant I in Schaumburg, IL for a 100% in-office role. You will analyze client needs, configure solutions, and lead data migration and validation during transitions to the Client Services team.

The ideal candidate has 1+ year in customer service and HCM implementation, strong Excel skills, and the ability to collaborate with sales, product SMEs and project managers to deliver high-quality implementations.

Qualifications

• 1+ years of Customer Service or Customer interfacing role.
• 1+ years of HCM implementation experience preferred.
• Bachelor’s degree is strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five (5) years of experience in HCM, will also be considered.
• Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs: Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes.

Responsibilities

• Act as our client's trusted advisor, ensuring exceptional customer experiences throughout the implementation process.
• Provide a smooth transition and post-implementation support as needed, including system maintenance, and issue resolution, based on client feedback.
• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
• Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
• Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities.

Skills

Customer service

HCM implementation

Excel

Project management

Communication

Education

Bachelor’s degree

Associate degree or 5 years HCM experience

Tools

Microsoft Office

Job description

Paylocity is seeking an Implementation Consultant I in Schaumburg, IL for a 100% in-office role. You will analyze client needs, configure solutions, and lead data migration and validation during transitions to the Client Services team.

The ideal candidate has 1+ year in customer service and HCM implementation, strong Excel skills, and the ability to collaborate with sales, product SMEs and project managers to deliver high-quality implementations.