Benefits Enrollment Specialist — Onsite in MD

Employment Enterprises, Inc.; Hyattsville (MD); In loco; USD 38.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K retirement plan

Medical and dental benefits

Flex spending account

Pet Insurance

Credit Union Membership

Sick Leave

Worker Advantage discount program

Voluntary Supplemental Insurance

Descrizione del lavoro

Employment Enterprises, Inc. is seeking a Benefits Specialist for a major transportation agency in Hyattsville, MD.

This full-time, onsite contract role pays $33 per hour and focuses on helping employees and retirees with benefits enrollment, plan questions, and system navigation. You will handle inbound calls, explain plan options, assist with enrollment tools, document interactions, and escalate complex issues while maintaining confidentiality and service quality.

Competenze

• Experience in benefits administration or HR/customer service preferred.
• Strong verbal and written communication.
• Ability to explain complex information clearly and professionally.
• Proficiency with Microsoft Office and web-based systems.
• Familiarity with HRIS or benefits administration systems preferred.
• High school diploma required; associate or bachelor’s degree preferred.

Mansioni

• Answer inbound calls regarding benefit programs.
• Explain plan options, eligibility requirements, and enrollment procedures.
• Assist with navigating online enrollment tools and resolving basic access or workflow issues.
• Document inquiries and interactions accurately and consistently.
• Escalate complex benefits, payroll, or system issues to the appropriate team members.
• Maintain confidentiality of employee and benefits information.
• Support benefits-related communications and outreach as needed.
• Meet established service expectations for responsiveness and call quality.

Conoscenze

Verbal communication

Written communication

Explain complex information

Organizational skills

Attention to detail

Customer service

Formazione

High school diploma or equivalent

Associate or bachelor’s degree

Strumenti

Microsoft Office

Web-based systems

HRIS

Descrizione del lavoro

Employment Enterprises, Inc. is seeking a Benefits Specialist for a major transportation agency in Hyattsville, MD.

This full-time, onsite contract role pays $33 per hour and focuses on helping employees and retirees with benefits enrollment, plan questions, and system navigation. You will handle inbound calls, explain plan options, assist with enrollment tools, document interactions, and escalate complex issues while maintaining confidentiality and service quality.