Benefits Enrollment Specialist

Employee Liability Management Inc; Mobile (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

Employee Liability Management Inc is seeking a Benefits Enrollment Specialist to guide employees through enrollment, updates, and understanding of benefits programs, ensuring accurate data entry and compliant processes.

You will explain plan options, assist with open enrollment, coordinate with carriers and HR, and maintain confidential records while delivering excellent customer service.

Qualifications

• Strong communication and interpersonal skills, with attention to detail.
• Ability to explain plan options and eligibility clearly.
• Proficient with Microsoft Office and data entry accuracy.
• Respect for confidentiality and compliance with regulations.

Responsibilities

• Guide employees/clients through benefits enrollment processes.
• Explain plan options, coverage details, and eligibility.
• Process enrollments, changes, and terminations accurately.
• Verify and maintain accurate benefits records.
• Assist with open enrollment, including communication and follow-ups.
• Respond to inquiries via phone, email, or in person.
• Coordinate with carriers and HR to resolve issues.
• Ensure compliance with federal, state, and company regulations.
• Maintain confidentiality of sensitive information.
• Generate reports and track enrollment metrics.

Skills

Strong communication

Interpersonal skills

Attention to detail

Explain complex information simply

Organizational skills

Time management

Customer-focused

Microsoft Office

Discretion with confidential info

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Summary

The Benefits Enrollment Specialist is responsible for assisting employees or clients with enrolling in, updating, and understanding their benefits programs. This role ensures accurate data entry, provides guidance on available benefit options, and delivers excellent customer service while maintaining compliance with company policies and regulations.

Key Responsibilities

• Guide employees/clients through the benefits enrollment process (health, dental, vision, retirement, etc.)
• Explain plan options, coverage details, and eligibility requirements in a clear and professional manner
• Process enrollments, changes, and terminations accurately in payroll and benefits systems
• Verify and maintain accurate employee benefits records
• Assist with open enrollment periods, including communication and follow-ups
• Respond to inquiries via phone, email, or in person regarding benefits plans and claims
• Coordinate with insurance carriers and internal HR teams to resolve issues
• Ensure compliance with federal, state, and company regulations
• Maintain confidentiality of sensitive employee information
• Generate reports and track enrollment metrics as needed

Skills & Competencies

• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Ability to explain complex information in a simple, understandable way
• Strong organizational and time management skills
• Customer-focused mindset with problem-solving abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to handle confidential information with discretion

Preferred Qualifications

• High School Diploma
• Knowledge of benefits plans (health insurance, COBRA, 401(k), etc.)
• Familiarity with relevant regulations (ACA, HIPAA, ERISA)

• Bilingual abilities (if applicable to workforce needs)

Expectations

• In Office
• 18/hr