Economic Benefits Supervisor

El Paso County, Colorado, USA; Colorado Springs (CO); Híbrido; USD 69.000 - 73.000; Jornada completa

Descripción de la vacante

El Paso County Department of Human Services is seeking an Economic Benefits Supervisor for the AFES Division. This role leads teams delivering public assistance programs like SNAP, CCCAP, and Colorado Works, ensuring accurate, timely service with quality customer experience.

The position emphasizes coaching, process improvement, and data-driven performance, with a strong focus on collaboration with leadership and community partners. A hybrid schedule may be available after the initial period.

Formación

• Knowledge of public assistance rules, regulations, and procedures.
• Ability to obtain and maintain State database access (CBMS/CHATS).
• Ability to lead and train others; provide feedback and coaching.
• Ability to communicate with coworkers, clients, agencies, and the public.
• Ability to plan, schedule, and organize work effectively.
• Ability to assess situations and make decisions; resolve conflicts.
• Ability to use standard office equipment and tools.
• Maintain regular and punctual attendance.

Responsabilidades

• Communicates the DHS mission and program goals.
• Interprets and implements rules; suggests policy updates.
• Supervises daily unit operations; provides training and evaluations.
• Monitors work quality and adherence to standards; addresses audits.
• Coordinates Management Evaluation reviews and improvement plans.
• Uses data/reports to meet program goals and identify opportunities.
• Ensures timeliness and preparation for appeals.
• Resolves issues between staff and clients; handles complaints.
• Represents the department in committees and community outreach.
• Performs other duties as required.

Conocimientos

Public assistance knowledge

Leadership

Data analysis

Communication

Customer service

Educación

High school diploma or equivalent

Associate degree may substitute for one year

Bachelor’s degree may substitute for two years

Herramientas

CBMS

CHATS

Microsoft Office 365

Q-Flow

Descripción del empleo

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES

Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent

Job Summary

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check.

The El Paso County Department of Human Services is looking for an Economic Benefits Supervisor to join our Adult, Family, and Economic Services (AFES) Division! We’re seeking an emotionally intelligent, positive, and motivated leader who enjoys developing employees, solving problems, and creating a supportive culture where team members feel valued, connected, and empowered to succeed.

Our AFES Division supports individuals and families throughout El Paso County by connecting them to essential services, resources, and benefits that promote stability and well-being. As a supervisor, you’ll play an important role in leading teams, supporting daily operations, and ensuring services are delivered accurately, timely, and with a focus on quality customer service.

Your day-to-day work may include coaching and developing employees, conducting one-on-one meetings, motivating teams to achieve performance goals, analyzing data, providing meaningful feedback, resolving challenges, improving business processes, and collaborating with leadership and community partners. You’ll help foster a culture of accountability, teamwork, continuous improvement, and employee engagement while supporting the evolving needs of the division.

This is more than a supervisory role—it’s an opportunity to make a meaningful difference for employees and the individuals and families we serve. If you’re a collaborative leader who brings energy, empathy, adaptability, and a passion for helping others succeed, we’d love to have you join our team!

• This recruitment may be used to fill multiple Economic Benefits Supervisor vacancies within the Adult, Family, and Economic Services Division. Specific program assignments will be determined based on organizational needs.

Hiring Range

$68,800.00 - $72,800.00 annually

Anticipated Hiring Range

$71,146.40 annually

Work Schedule

This position has an anticipated work schedule of Monday - Friday, 8am-5pm; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Closing Information

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Supervises

Supervises the planning, organizing, monitoring, and training of a variety of benefit programs, including but not limited to: Health First Colorado (formerly Medicaid), Colorado Child Care Assistance Program (CCCAP), Supplemental Nutritional Assistance Program (SNAP, formerly Food Stamps), Colorado Works, Adult Financial, and Long-Term Care. Delegates and oversees special projects and activities. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Essential Duties/Responsibilities

• Communicates the mission of the El Paso County Department of Human Services (DHS).
• Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior-level staff; implements changes to business practices.
• Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
• Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits.
• Coordinates and participates in Management Evaluation reviews.
• Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit.
• Monitors and tracks timeliness within the unit, division, and agency.
• Monitors and ensures preparation for Local and State appeals.
• Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.
• Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.
• Participates in internal and external committees as a representative of the department.
• Performs other duties as required.

Supervision Exercised

This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received

Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
• Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS).
• Ability to lead and train others; ability to objectively review the performance of others.
• Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Three years of human services-related experience, including knowledge of eligibility determination or department of human services programs, resources and policies and procedures.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.

Preferred Education & Experience

• Two years of experience with CBMS.
• One year supervisory or leadership experience.
• Calendar management and Microsoft Suite 365 Suite experience
• Q-Flow experience

Licenses/Certificates

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Work Conditions

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.

Equal Opportunity Statement

El Paso County is an E-Verify and Equal Opportunity Employer.

Drug Screening Requirement

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.