Benefits Eligibility & Customer Care Specialist

IdahoPTV; Blackfoot (ID); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Flexible hours

Telecommuting (some positions)

Job summary

Idaho Department of Health and Welfare in Blackfoot is seeking a Self-Reliance Specialist for a full-time, daytime schedule. You will assist families with benefits, provide direct customer service, and apply policy criteria to determine eligibility.

This role requires accuracy and the ability to work under pressure in high-volume settings. The position does not allow telework and offers a robust compensation package with benefits; applicants should be prepared for a pre-employment drug test and

Qualifications

• Experience performing sensitive fact-finding interviews.
• Ability to de-escalate in stressful situations.
• Experience applying policies to determine eligibility for services.
• Experience managing a workload with conflicting priorities.
• Experience entering/retrieving data in computerized records systems.

Responsibilities

• Provide direct customer service face-to-face or by telephone/mail.
• Apply complex policies and legal requirements accurately.
• Collect, verify, interpret personal information for case actions.
• Develop and maintain systems to support workload and reporting.
• Meet federally mandated outcomes and data quality standards.

Skills

Sensitive interviews

De-escalation

Policy application

Workload management

Data entry

Tools

Computerized records system

Job description

Idaho Department of Health and Welfare in Blackfoot is seeking a Self-Reliance Specialist for a full-time, daytime schedule. You will assist families with benefits, provide direct customer service, and apply policy criteria to determine eligibility.

This role requires accuracy and the ability to work under pressure in high-volume settings. The position does not allow telework and offers a robust compensation package with benefits; applicants should be prepared for a pre-employment drug test and