Self-Reliance Benefits Specialist

IdahoPTV; Pocatello (ID); On-site; USD 50,637,000 - 72,119,000; Full time

Benefits offered by this job

Paid sick and vacation

Retirement plans (pre-tax and Roth)

Deferred compensation

Life insurance

Disability insurance

Flexible Spending Accounts

Training opportunities

Flexible hours / telecommuting

Job summary

Idaho Department of Health & Welfare is seeking Self-Reliance Specialists in the Blackfoot, Pocatello, and Twin Falls offices. These full-time roles run Monday–Friday, 8:00am–5:00pm, with holidays off, handling high-volume customer support for SNAP, Health Care, and other assistance programs.

Not a telework position. Responsibilities include applying policies, verifying information, and delivering direct customer service via face-to-face or telephone contact.

Qualifications

• Experience conducting sensitive fact-finding interviews to determine eligibility for services.
• Experience de-escalating customers in stressful situations from diverse backgrounds.
• Experience applying written policies to determine qualifications for services or benefits.
• Experience managing a workload with conflicting priorities.
• Experience entering/retrieving data using a computerized records system.

Responsibilities

• Provide direct customer service face-to-face or via telephone/mail.
• Assist families with benefits and services under SNAP, Health Care, Child Care, and cash assistance.
• Apply complex policies and legal requirements to cases.
• Gather, verify, and interpret personal information to support case actions.
• Maintain management systems to meet federally mandated reporting requirements.

Skills

Fact-finding interviews

De-escalation

Policy interpretation

Workload management

Data entry

Education

Some college courses in human services

Job description

Idaho Department of Health & Welfare is seeking Self-Reliance Specialists in the Blackfoot, Pocatello, and Twin Falls offices. These full-time roles run Monday–Friday, 8:00am–5:00pm, with holidays off, handling high-volume customer support for SNAP, Health Care, and other assistance programs.

Not a telework position. Responsibilities include applying policies, verifying information, and delivering direct customer service via face-to-face or telephone contact.