Benefits Counselor

Colonial Life; Port Saint Lucie (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Colonial Life in Port St Lucie, FL is seeking a Benefits Counselor to educate employees on benefit offerings, help them choose coverage that fits their needs, and support enrollment events.

This full-time on-site role requires strong customer service, clear communication, and the ability to explain policy details in accessible language. Collaboration with sales and account teams ensures a smooth enrollment experience and ongoing service for employer groups.

Qualifications

• Candidates should possess skills in employee benefits and insurance, with the ability to understand and explain various coverage options.
• Candidates should possess strong customer service skills, including active listening, empathy, and clear communication with diverse employee populations.
• Candidates should possess skills in training and education, with the ability to deliver presentations and guide employees through benefit choices.
• Candidates should possess sales-related skills, such as consultative selling, relationship-building, and follow-through on enrollment opportunities.
• Relevant qualifications include a high school diploma or equivalent (associate or bachelor's degree preferred), willingness to obtain applicable state insurance licensing, and proficiency with basic computer and enrollment software.
• Additional beneficial skills include attention to detail, strong organizational abilities, comfort speaking in front of groups, and experience in benefits, insurance, or human resources environments.

Responsibilities

• Educate employees about Colonial Life's benefit offerings, helping them understand plan options.
• Conduct one-on-one and group benefit consultations and support enrollment events.
• Explain policy features in clear, accessible language and respond to employee questions.
• Maintain accurate documentation of consultations and enrollments.
• Collaborate with sales and account teams to ensure a smooth enrollment experience and ongoing service for employer groups.

Skills

Customer service excellence

Communication skills

Training & education delivery

Sales & enrollment

Group presentations

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Enrollment software

Basic computer skills

Job description

Company Description

Colonial Life & Accident Insurance Company, a subsidiary of Unum Group, provides financial protection benefits to workers and their families when unexpected events occur. The company offers a wide range of workplace benefits, including disability, life, accident, dental, cancer, critical illness, and hospital confinement indemnity insurance. Colonial Life supports over 87,000 businesses and 4 million workers through benefit services, education, and innovative enrollment technology. In 2022, the company paid more than $700 million in benefits to policyholders, demonstrating its commitment to reliability and support. Colonial Life maintains an active presence on social media, reflecting a modern and engaging workplace culture.

Role Description

The Benefits Counselor role is a full-time, on-site position based in Port St Lucie, FL. The Benefits Counselor will educate employees about Colonial Life's benefit offerings, helping them understand plan options and select coverage that meets their needs. Day-to-day responsibilities include conducting one-on-one and group benefit consultations, supporting enrollment events, and explaining policy features in clear, accessible language. The role involves responding to employee questions, assisting with claims or issue resolution, and maintaining accurate documentation of consultations and enrollments. The Benefits Counselor will collaborate with sales and account teams to ensure a smooth enrollment experience and ongoing service for employer groups.

Qualifications

• Candidates should possess skills in employee benefits and insurance, with the ability to understand and explain various coverage options.
• Candidates should possess strong customer service skills, including active listening, empathy, and clear communication with diverse employee populations.
• Candidates should possess skills in training and education, with the ability to deliver presentations and guide employees through benefit choices.
• Candidates should possess sales-related skills, such as consultative selling, relationship-building, and follow-through on enrollment opportunities.
• Relevant qualifications include a high school diploma or equivalent (associate or bachelor's degree preferred), willingness to obtain applicable state insurance licensing, and proficiency with basic computer and enrollment software.
• Additional beneficial skills include attention to detail, strong organizational abilities, comfort speaking in front of groups, and experience in benefits, insurance, or human resources environments.