Benefits Coordinator

Ultipro; Town of Arcadia (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Ashley Benefits team is seeking a detail-oriented Benefits Coordinator to support all company locations. You will administer employee benefit programs, process court orders, and maintain benefit data in HRIS systems while upholding confidentiality and service quality.

The role emphasizes accuracy, organization, and proactive communication with employees. If you thrive in a collaborative, data-driven environment, this is a great fit to contribute to our growth and employee experience.

Qualifications

• Associate degree or equivalent related work experience.
• At least 6 months of benefits experience.
• Experience working with HRIS systems.
• Knowledge of health, dental, life, and disability benefit plans.

Responsibilities

• Benefits Administration & Data Management: administer benefits programs and data handling.
• Employee Support & Customer Service: provide service-focused support to employees.
• Transaction Support & Reporting: assist with life claim processing and 401(k) data reviews.
• General duties: participate in meetings and continuous improvement activities.

Skills

Attention to detail

Record keeping

Organizational skills

Time management

Analytical skills

Education

Associate degree in business or related field

Tools

HRIS

Job description

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional employee and customer experience.

If you’re ready to grow, you’ve come to the right place. With a true Growth Mindset, Ashley invests in developing future leaders and helps every team member learn from the best in the business.

Position Title

Benefits Coordinator

Position Overview

The Benefits Coordinator supports Ashley’s Benefits team by delivering responsive, accurate support to employees across all company locations. This role assists with the administration of employee benefit programs, processes medical court orders and coverage verifications, maintains benefit information in HRIS systems, and supports key benefits-related transactions.

The ideal candidate is detail-oriented, organized, service-focused, and comfortable handling confidential employee information while providing professional customer service.

Key Responsibilities

Benefits Administration & Data Management

• Process medical court orders, national medical support orders, local municipality coverage verifications, and address verifications.
• Maintain employee benefit information in HRIS systems, including additions, deletions, changes, dependents, court orders, and voluntary benefits.
• Ensure all court orders, verifications, and employee benefit data are processed accurately and confidentially.

Employee Support & Customer Service

• Provide professional customer service to employees by phone and in person.
• Answer benefit-related questions and clearly explain processes, forms, and requirements.
• Assist with employee training on benefits-related topics and provide backup support to other team members.

Transaction Support & Reporting

• Support the Benefits team with life claim processing.
• Assist with 401(k) data transmissions and review 401(k) system error reports.
• Complete special projects and additional assignments as needed.
• Participate in departmental meetings, training, and educational activities.
• Demonstrate the company’s Core and Growth Values in the performance of all job responsibilities.
• Apply continuous improvement practices to enhance benefits processes, tools, and employee experience.

Required Qualifications

• Education:
• Associate degree in business or a related field, or equivalent related work experience.
• Experience:
• At least 6 months of benefits experience.
• Experience working with HRIS systems.
• Knowledge & Skills:
• Basic knowledge of health, dental, life, and disability benefit plans.
• Strong attention to detail and record‑management skills.
• Effective organizational, time‑management, analytical, and problem‑solving skills.