Benefits Concierge: Enrollment & Wellness Expert — KC

Beyondthecontract; North Kansas City (MO); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with 100% match

Scholarships & professional develop

Reimbursement programs (Childcare,Tu/…

Onsite gym

Mental health reimbursement

$2,000 annual HRA and HSA contribution

Free catered lunches

Flexible Spending Account

Living Generously match

Job summary

NorthPoint Development LLC in Kansas City is seeking a Benefits Concierge Specialist to join our Human Resources team in Kansas City. This is an in-person role and you will serve as the go-to resource for employee benefits, guiding teammates through medical, dental, vision, FSA/HSA, life, disability, retirement, and other voluntary plans.

You will collaborate with carriers, manage onboarding, open enrollment, and ongoing education, while ensuring accurate billing, compliance, and timely notices.

Qualifications

• 5+ years in employee benefits or HR-related field.
• Experience with group health and welfare plans and applicable regulations (ERISA, ACA, HIPAA, COBRA, FMLA, Section 125).
• Benefits billing reconciliation and vendor management.
• Ability to translate complex benefits concepts into plain language.
• Detail-oriented with ability to manage multiple deadlines.
• Proficient in HRIS platforms and Microsoft Office.

Responsibilities

• Serve as the go-to resource for employee benefits questions, providing high-touch, 1:1 concierge guidance across medical, dental, vision, FSA/HSA, life, disability, retirement, and voluntary benefits.
• Help employees navigate claims issues, provider searches, prior authorizations, appeals, and coordination of benefits.
• Own benefits communications, including new hire onboarding, open enrollment campaigns, life event guidance, and ongoing education.
• Partner with carriers and vendors to resolve escalated employee issues.
• Support open enrollment planning, meetings, and post-enrollment follow-up.
• Reconcile and process monthly benefits invoices across carriers and vendors.
• Audit enrollment data, payroll deductions, and carrier eligibility files for accuracy.
• Manage life event changes, new hire enrollments, and terminations in HRIS and carrier portals.
• Maintain benefits records, documentation, and a compliance calendar.
• Ensure timely distribution of required notices and plan documents (SPDs, SBCs, SMMs, HIPAA, COBRA, WRAP, Medicare Part D, SAR).
• Support annual compliance activities including ACA (1094/1095) reporting, PCORI, and CMS filings.
• Partner with our brokerage on the Form 5500 filing, providing data and documentation as needed.
• Support COBRA administration and coordinate with third-party administrators.
• Stay current on federal and state regulatory changes affecting group health and welfare plans.

Skills

Benefits administration

HRIS platforms

Microsoft Office

Tools

HRIS platforms

Microsoft Office

Job description

NorthPoint Development LLC in Kansas City is seeking a Benefits Concierge Specialist to join our Human Resources team in Kansas City. This is an in-person role and you will serve as the go-to resource for employee benefits, guiding teammates through medical, dental, vision, FSA/HSA, life, disability, retirement, and other voluntary plans.

You will collaborate with carriers, manage onboarding, open enrollment, and ongoing education, while ensuring accurate billing, compliance, and timely notices.