Benefits Concierge Specialist

Beyondthecontract; Kansas City (MO); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with 6% match

Scholarships & professional dev.

Onsite gym

Free catered lunches

Job summary

NorthPoint Development is hiring a Benefits Concierge Specialist in Kansas City. This in-person role supports the HR benefits program, guiding employees through medical, dental, vision, FSA/HSA, and retirement options.

You will partner with carriers and vendors, manage enrollments, and ensure timely compliance notices. The ideal candidate has 5+ years in employee benefits or HR, is detail-oriented, and can explain complex benefits clearly.

Qualifications

• Warm, empathetic candidate with strong communication skills.
• Able to translate complex benefits into plain language.

Responsibilities

• Serve as go-to resource for employee benefits questions.
• Navigate claims issues, provider searches, and benefits coordination.
• Own benefits communications and onboarding campaigns.
• Maintain benefits records and ensure regulatory notices are distributed.

Skills

Empathy

Communication

Detail-oriented

HRIS familiarity

Tools

HRIS systems

Microsoft Office

Job description

*This is an in-person role in Kansas City

Curious about a career with NorthPoint?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Benefits Concierge Specialist to join our Human Resources team in Kansas City! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First:

At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Robust Reimbursement Programs: Childcare, Tuition, Wellness Spending Account, Cellphone
• Onsite gym
• Mental Health Reimbursement
• $2,000 annual HRA and HSA contribution
• Free catered lunches every day + fully stocked kitchen
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

What You'll Do

• Serve as the go-to resource for employee benefits questions, providing high-touch, 1:1 concierge guidance across medical, dental, vision, FSA/HSA, life, disability, retirement, and voluntary benefits
• Help employees navigate the tough stuff — claims issues, provider searches, prior authorizations, appeals, and coordination of benefits
• Own benefits communications, including new hire onboarding, open enrollment campaigns, life event guidance, and ongoing education
• Partner with carriers and vendors to resolve escalated employee issues
• Support open enrollment planning, meetings, and post-enrollment follow-up
• Reconcile and process monthly benefits invoices across carriers and vendors
• Audit enrollment data, payroll deductions, and carrier eligibility files for accuracy
• Manage life event changes, new hire enrollments, and terminations in HRIS and carrier portals
• Maintain benefits records, documentation, and a compliance calendar
• Ensure timely distribution of required notices and plan documents (SPDs, SBCs, SMMs, HIPAA, COBRA, WRAP, Medicare Part D, SAR)
• Support annual compliance activities including ACA (1094/1095) reporting, PCORI, and CMS filings
• Partner with our brokerage on the Form 5500 filing, providing data and documentation as needed
• Support COBRA administration and coordinate with third-party administrators
• Stay current on federal and state regulatory changes affecting group health and welfare plans

Who You Are

• A warm, empathetic people person who's just as comfortable heads-down in a spreadsheet as across the table from a teammate
• 5+ years of experience in employee benefits, benefits administration, HR, or a related field (HR, insurance/brokerage, or healthcare/medical backgrounds all welcome)
• Working knowledge of group health and welfare plans and applicable regulations (ERISA, ACA, HIPAA, COBRA, FMLA, Section 125)
• Experienced with benefits billing reconciliation and vendor management
• Skilled at translating complex benefits concepts into plain language employees can actually use
• Detail-oriented and comfortable juggling multiple deadlines
• Proficient in HRIS platforms and Microsoft Office
• Discreet with confidential and sensitive employee information

Preferred experience:

• Familiarity with self-funded medical plans
• Prior experience supporting benefits compliance and required notice distribution
• A clinical, patient advocacy, or medical claims background

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All shortlisted applicants will be contacted by email from @email.clrco.com, @hrmdirect.com, @clearcompany.com, or @northpointkc.com - please monitor all of your email folders for messages from those domains!