Benefits Concierge: Elevate Member Experience in SaaS

EMERGE; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

$20/hour

Overtime opportunities

Foot in the door with a rapidly scale‑

Job summary

EMERGE is partnering with a rapidly growing SaaS startup focused on simplifying payroll and health benefits. The Benefits Concierge position is client-facing, requiring professional written and verbal communication to maintain new and existing member relationships.

You will collaborate with your team to deliver excellent customer service. Responsibilities include managing day-to-day relationships, addressing member questions by phone or email, and ensuring inquiries are resolved promptly in a

Qualifications

• Excellent customer service to members.
• Experience handling high volumes of calls and emails.
• Desire to work in a fast-paced, rapidly growing startup environment.
• Desire to work in a high-performance, open, and collaborative environment.
• Strong time management and written/verbal communication in a team setting.

Responsibilities

• Manage day-to-day relationships and resolve client issues.
• Answer all member calls while maintaining a professional relationship.
• Respond quickly and accurately to system questions and issues.
• Follow up and return calls to members if calls are missed in a timely and effective manner.
• Ensure all member inquiries are completed, by phone or by email.

Job description

EMERGE is partnering with a rapidly growing SaaS startup focused on simplifying payroll and health benefits. The Benefits Concierge position is client-facing, requiring professional written and verbal communication to maintain new and existing member relationships.

You will collaborate with your team to deliver excellent customer service. Responsibilities include managing day-to-day relationships, addressing member questions by phone or email, and ensuring inquiries are resolved promptly in a