Benefits Concierge — Client Success in SaaS Benefits

EMERGE; Milwaukee (WI); Vor Ort; USD 40.000 - 43.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay

Zusammenfassung

EMERGE is a rapidly growing SaaS startup focused on simplifying payroll and benefits. The Benefits Concierge role is client-facing, maintaining member relationships and delivering excellent customer service both verbally and in writing.

You will collaborate with teammates to resolve inquiries and ensure member satisfaction in a dynamic environment. This position emphasizes strong communication, time management, and a proactive approach to issues, with opportunities to grow in a fast-paced

Qualifikationen

• Provide excellent customer service to members.
• Experience handling large volumes of calls and emails.
• Thrive in a fast-paced, rapidly growing startup environment.
• Desire to work in a high-performance, open, and collaborative environment.
• Demonstrate time management and written/verbal communication skills in a team-based environment.

Aufgaben

• Manage day-to-day relationships and resolve client issues.
• Answer all member calls while maintaining a professional relationship.
• Respond quickly and accurately to system questions and issues.
• Follow up and return calls to members if calls are missed in a timely and effective manner.
• Ensure all member inquiries to completion, either by phone or by email.

Kenntnisse

Customer service

Call handling

Time management

Written communication

Verbal communication

Jobbeschreibung

EMERGE is a rapidly growing SaaS startup focused on simplifying payroll and benefits. The Benefits Concierge role is client-facing, maintaining member relationships and delivering excellent customer service both verbally and in writing.

You will collaborate with teammates to resolve inquiries and ensure member satisfaction in a dynamic environment. This position emphasizes strong communication, time management, and a proactive approach to issues, with opportunities to grow in a fast-paced