Benefits & Claims Specialist - Remote Training

Strategic Staffing Solutions; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Strategic Staffing Solutions is seeking a Benefits & Claims Representative for a 6-month contract in Baton Rouge, LA. The role is remote for training and onsite thereafter, with in-office requirements and potential travel for meetings.

Responsibilities include handling benefit and claims inquiries, billing questions, and eligibility issues while maintaining regulatory knowledge and accuracy across systems. Strong communication and multitasking are essential.

Qualifications

• 1+ year of customer service or medical office experience.
• High School Diploma or equivalent.

Responsibilities

• Resolve benefit and claims inquiries from members and providers via telephone and other approved channels.
• Handle inbound inquiries related to benefits, claims, billing, and eligibility.
• Research and resolve customer issues across multiple systems to ensure accuracy of benefits and payments.
• Respond to inquiries regarding adjustments, refunds, and payment discrepancies.
• Maintain up-to-date knowledge of policies, procedures, and regulatory requirements.
• Document interactions and ensure completeness and accuracy of information.
• Meet established customer service performance metrics, including quality, productivity, customer satisfaction, and attendance.
• Demonstrate ownership of issues and drive First Call Resolution (FCR).
• Work in a high-volume call center environment, with approximately 95% of time spent on the phone.

Skills

Customer service

Medical office experience

Communication skills

Problem solving

Multitasking

Detail oriented

Microsoft Office

Education

High School Diploma

BRCC Medical Assistant/Coding & Insurance pathway

Tools

Microsoft Office

Job description

Strategic Staffing Solutions is seeking a Benefits & Claims Representative for a 6-month contract in Baton Rouge, LA. The role is remote for training and onsite thereafter, with in-office requirements and potential travel for meetings.

Responsibilities include handling benefit and claims inquiries, billing questions, and eligibility issues while maintaining regulatory knowledge and accuracy across systems. Strong communication and multitasking are essential.