Benefits Associate

Evertec; San Juan (PR); On-site; USD 25,000 - 33,000; Part time

Job summary

Evertec in Puerto Rico invites a Benefits Associate to join the Benefits & Wellbeing team. This temporary, part-time role supports employee benefits programs, eligibility, enrollment, and related controls, providing operational and analytical support.

The position emphasizes accuracy, confidentiality, and timely escalation of complex cases, with collaboration across HR and vendor partners to ensure smooth benefits processing for employees in the region.

Qualifications

• At least two years of related experience in benefits administration, HR operations, payroll support, or a related function.
• Working knowledge of Microsoft Outlook, Word, Excel, Teams; ability to maintain trackers and prepare status reports.
• Minimum 24 college credits or an Associate Degree in a related field.
• Strong organization, confidentiality, and attention to detail; ability to manage multiple deadlines and escalate issues appropriately.
• Experience with SAP, SuccessFactors, benefits platforms, payroll systems, or vendor portals.
• Bilingual in Spanish and English.

Responsibilities

• Serve as first point of contact for routine benefits inquiries and provide approved guidance.
• Support eligibility and enrollment across assigned benefit programs for new hires and changes.
• Prepare, validate, transmit, and reconcile recurring eligibility files and vendor records.
• Maintain benefits case and leave trackers and escalate aged or high-risk matters.
• Support annual enrollment and renewals through project tracking and communications.
• Collaborate with vendors and internal teams to ensure accurate benefits processing.

Skills

Outlook

Word

Excel

Teams

Documentation tools

Education

24 college credits

Tools

SAP

SuccessFactors

Job description

At Evertec we power the technology that connects millions of people and businesses across Latin America and the Caribbean. If you are looking for a place to innovate, grow, and make an impact, this opportunity is for you.

As a Benefits Associate on the Benefits & Wellbeing team, you will provide operational, administrative, and analytical support for employee benefits programs and related controls. This is a temporary, part-time opportunity.

What will you do in this role?

• Serve as the first point of contact for routine benefits inquiries, provide approved guidance, document activity, and **escalate complex or sensitive cases.
• Support eligibility and enrollment across assigned benefit programs for new hires, status changes, terminations, dependents, and qualifying events.
• Prepare, validate, transmit, and reconcile recurring eligibility files, vendor records, invoices, and funding requests, resolving routine variances through closure.
• Maintain benefits case and leave trackers, follow up on documentation and pending actions, and **escalate** aged or high-risk matters.
• Support annual enrollment and renewals through project tracking, file preparation, testing evidence, communications, vendor confirmations, and post-enrollment reconciliation.
• Support annual enrollment and renewals through project tracking, file preparation, testing evidence, communications, vendor confirmations, and post-enrollment reconciliation.

What we are looking for

• At least two years of related experience in benefits administration, human resources operations, payroll support, insurance, employee service, accounts payable, data reconciliation, or a related function.
• Working knowledge of Microsoft Outlook, Word, Excel, Teams, and electronic document-management tools, with the ability to maintain trackers, reconcile employee and vendor information, identify variances, and prepare clear status reports.
• A minimum of 24 credits from an accredited four-year college or university in Business Administration, Human Resources, Accounting, Finance, Office Systems, Healthcare Administration, or a related field, or an Associate Degree in a related discipline.
• Strong organization, follow-through, confidentiality, customer service, accuracy, and attention to detail, with the ability to manage multiple deadlines, work independently after training, communicate professionally, and **escalate** exceptions appropriately.
• Experience with SAP, SuccessFactors, benefits administration platforms, payroll systems, or vendor portals.
• Bilingual communication skills in Spanish and English.

Why join Evertec?

• A collaborative and innovative environment.
• Continuous learning and development opportunities.
• Wellbeing programs and employee benefits.
• The opportunity to contribute to high-impact projects across the region.
• A culture where every idea matters.

About Evertec

We are a leading technology and transaction-processing company with a presence in more than 11 countries and clients across Latin America and the Caribbean. We develop innovative solutions in payments, transaction processing, and digital transformation.

Evertec Group, LLC is an Equal Opportunity and Affidation Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. Evertec is an employer with E-Verify to verify all new employees' employment eligibility. Participation Poster. Evertec is a drug-free company.