Analyst

Evertec; San Juan (PR); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Collaborative environment

Continuous learning opportunities

Well-being programs

High-impact regional projects

Culture that values ideas

Job summary

Evertec in Puerto Rico seeks an Analyst to support a customer-focused product and operations team for financial institutions in a hybrid, full-time role based in San Juan. You will coordinate client needs, resolve issues, and help improve processes across technical and business areas.

You will gather and analyze information, evaluate solutions, document findings, and assist with budgeting and automation initiatives to drive efficiency.

Qualifications

• Bachelor's degree in Business Administration or Industrial Engineering.
• Bilingual proficiency in English and Spanish with clear written and verbal communication.
• Customer service experience and ability to work with internal and external clients.
• Strong analytical, research, critical-thinking, problem-solving, and computer skills.
• Exposure to banking or financial-institution operations.
• Familiarity with product support, process automation, or technology-driven environments.

Responsibilities

• Coordinate client requests and small projects across technical and business teams, ensuring timely follow-up and resolution.
• Provide first-line support for product and operational issues, escalating incidents and exceptions when needed.
• Gather, organize, and analyze information about current procedures, problems, and client needs.
• Evaluate data and available solutions to recommend process, system, or organizational improvements.
• Document findings, procedures, and recommendations, and support the smooth implementation of approved changes.
• Support operational planning and department objectives, including budget preparation and automation-related initiatives.

Skills

Bilingual EN/ES

Analytical thinking

Customer service

Problem solving

Education

Bachelor's degree in Business Administration or Industrial Engineering

Job description

At Evertec, we power the technology that connects millions of people and businesses across Latin America and the Caribbean. If you are looking for a place to innovate, grow, and make an impact, this opportunity is for you.

As an Analyst, you will support a customer-focused product and operations team serving financial institutions. In this full-time, hybrid role, you will coordinate client needs, solve operational issues, and help improve processes across technical and business areas.

What will you do in this role?

• Coordinate client requests and small projects across technical and business teams, ensuring timely follow-up and resolution.


• Provide first-line support for product and operational issues, escalating incidents and exceptions when needed.


• Gather, organize, and analyze information about current procedures, problems, and client needs.


• Evaluate data and available solutions to recommend process, system, or organizational improvements.


• Document findings, procedures, and recommendations, and support the smooth implementation of approved changes.


• Support operational planning and department objectives, including budget preparation and automation-related initiatives.

What we are looking for

• Bachelor's degree in Business Administration, Industrial Engineering from a four-year college or university.


• Bilingual proficiency in English and Spanish, with clear written and verbal communication skills.


• Customer service experience and the ability to work effectively with internal and external clients.


• Strong analytical, research, critical-thinking, problem-solving, and computer skills.


• Exposure to banking or financial-institution operations.


• Familiarity with product support, process automation, or technology-driven environments.

Why join Evertec?

• Collaborative and innovative environment.


• Continuous learning and development opportunities.


• Well-being programs and benefits for our team members.


• Participation in high-impact projects across the region.


• A culture where every idea counts.

About Evertec

We are a leading technology and transaction-processing company with a presence in more than 11 countries and clients across Latin America and the Caribbean. We develop innovative solutions in payments, transaction processing, and digital transformation.

Evertec Group, LLC is an Equal Opportunity and Aff

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. Evertec is an employer with E-Verify to verify all new employees' employment eligibility. Participation Poster. Evertec is a drug-free company.