Benefits Analyst

Software Guidance & Assistance, Inc. (SGA, Inc.); San Jose (CA); On-site; USD 61,992 - 67,915; Full time

Job summary

A leading staffing agency is seeking a Benefits Analyst for a contract assignment in San Jose, CA. The role includes providing program support, resolving employee queries, and administering open enrollment processes. Responsibilities also encompass reviewing compliance documents and supporting legislative requirements. Ideal candidates should demonstrate strong attention to detail and proactive communication skills. This position offers an hourly pay range of $45.00 to $49.30.

Responsibilities

• Provide operational support for benefits team and resolve employee queries.
• Administer bswift for open enrollment and update necessary content.
• Review compliance documents and support legislative requirements.

Job description

Software Guidance & Assistance, Inc. (SGA, Inc.) provides pay range information for the role of a Benefits Analyst on a contract assignment in San Jose, CA (also open to San Francisco, CA).

Base Pay Range

$45.00/hr - $49.30/hr

Responsibilities

• Benefits team program and operational support
  • Serve as the first point of contact for benefits escalations to the appropriate benefits COE or Rewards Ops team member. Monitor cases and channels (e.g., Slack: Benefits‑talk, ServiceNow tier 3 tickets, bswift, ERC, webinar chat), observe and report on trending issues, research specific concerns, and resolve working with employees, vendors and COE as neededificance.
  • Provide information to explain benefits and changes toEmpty employees and answer employee queries about benefits policies ad‑hoc and during benefit meetings, benefit fairs, as needed. May include updating healthcare content in call‑center training decks and FAQs.
  • Administer bswift: review and update open‑enrollment requirements, update text and plan details, test the bswift enrollment tool and Emma for annual open‑enrollment readiness, perform final test of the OE site after vendor and Rewards Ops sign‑off.
  • Review communications content for open‑enrollment, year‑end video libraries, PDFs, OE website and health‑care blogs; handle ad‑hoc and mid‑year work on benefits.adobe.com content, birthday cards, vendor customatinations, and vendor microsite reviews.
  • Support events: liaise with spyware and external teams for healthcare events, including scheduling, fulfillment, confirmation of vendor attendance and signage, and support programmatic webinars by coordinating scheduling, promotion and collateral review.
• Compliance
  • Review SB, plan booklets, schedule of benefits and other compliance documents, coordinate with program managers to support compliance implementation and posting.
  • Support legislative requirements such as healthcare transparency, mental health parity (reviewing documents, posting mandatory employee notifications, tracking, scheduling).
  • Contribute to compliance administration, such as non‑discrimination testing, PCORI fees, SFHCSO liabilities.
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