Benefits Advisor - Enrollment & Claims Support

Baldwin Group Colleague, Inc.; United States; Remote; USD 40,000 - 62,000; Full time

Job summary

The Baldwin Group seeks a Benefit Specialist to assist benefit clients’ employees with questions about benefits, claims advocacy, enrollment support, and communications, as Tier 1 ECC support. The role interfaces with HR and aims for accurate, timely service for small group accounts.

You will handle enrollment, benefit administration, and daily ECC call and email support while building strong relationships with carrier partners and staying aligned with company values.

Qualifications

• Minimum 1 year of call center experience or experience working in Employee Benefits handling client issues.
• Licenses: Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment.

Responsibilities

• Maintains timeliness and completeness when interacting with clients and partners to minimize errors.
• Documents all activity in the online client file for quality and responsiveness.
• Provides prompt, efficient, high-quality service to designated small group accounts (less than 10 lives).
• Interacts with HR as main point of contact.
• Processes benefit administration as needed.
• Provides enrollment support.
• Provides Tier 1 ECC support via call center for ECC accounts.
• Provides Tier 1 ECC email support for ECC accounts.
• Escalates Claims Advocacy for clients.
• Cultivates relationships with insurance company partners.
• Knows carrier requirements and attributes.
• Identifies opportunities to improve firm processes.
• Brings issues to appropriate leadership.

Skills

Presentation skills

Benefits knowledge

Communication

Multi-tasking

Team collaboration

Culture fit

Job description

The Baldwin Group seeks a Benefit Specialist to assist benefit clients’ employees with questions about benefits, claims advocacy, enrollment support, and communications, as Tier 1 ECC support. The role interfaces with HR and aims for accurate, timely service for small group accounts.

You will handle enrollment, benefit administration, and daily ECC call and email support while building strong relationships with carrier partners and staying aligned with company values.