Benefit Specialist - Insurance Advisory Solutions

The Baldwin Group; United States; Remote; USD 52,000 - 63,000; Full time

Job summary

The Baldwin Group is seeking a Benefit Specialist to support employees with questions about benefits, claims advocacy, enrollment, and communications. This remote US role is part of Insurance Advisory Solutions and focuses on small group accounts with timely, high-quality service.

Responsibilities include Tier 1 ECC support via phone and email, document management, enrollment assistance, and collaboration with HR and insurance partners. Licensure in relevant states may be required within 90 days.

Qualifications

• At least 1 year of call center experience and/or experience working in Employee Benefits.

Responsibilities

• Provide Tier 1 ECC support for benefits questions via phone and email.
• Document activity in online client files to ensure quality and responsiveness.
• Provide enrollment support and daily benefit administration tasks.
• Escalate complex issues to Claims Advocacy and build relationships with insurance partners.
• Serve as main point of contact with HR for assigned accounts.
• Identify process improvements and bring issues to leadership.

Skills

Presentation skills

Benefits knowledge

Multi-tasking

Effective communication

Teamwork

Job description

## Benefit Specialist - Insurance Advisory SolutionsApply: Remote US: Full time: Posted Yesterday: JR110446The Benefit Specialist assists benefit clients’ employees with questions regarding benefits, claims advocacy, enrollment support, and communications via phone and email as Tier 1 ECC support.PRIMARY RESPONSIBILITIES:* Maintains a concern for timeliness and completeness when interacting with clients, firm and insurance company partners to minimize potential for errors and omissions claims.* Documents all activity in on-line client file to ensure quality and responsiveness.* Personally, provides prompt, efficient, high-quality service to designated small group accounts (less than 10 lives) Interacts with HR as main point of contact Processes benefit administration as needed* Provides enrollment support. Provides daily (Tier 1) Employee Care Center Call Center Support for ECC accounts. Provides daily (Tier 1) Employee Care Center email support for ECC accounts.* Provides escalated Claims Advocacy for clients. Cultivates strong relationships with insurance company partners.* Is responsible for knowing carrier requirements and attributes* Looks for opportunities to improve the firm, business segment and processes.* Brings issues and discrepancies to the attention of appropriate leadership. KNOWLEDGE, SKILLS & ABILITIES:* Effective presentation skills in both verbal and written communications.* The ability to learn benefits and grow in product knowledge.* The ability to apply knowledge and experience to explain benefits to members in clear and relatable terms.* Capable of multi-tasking and prioritizing workloads while adhering to deadlines.* The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows.* Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s cultureEDUCATION & EXPERIENCE:* At least 1 year of call center experience and/or experience working in Employee Benefits, with an emphasis on handling client issues* Certification(s): None required; None preferred License(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required;* Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment preferredIMPORTANT NOTICE:This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.Click here for some insight into our culture!The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.