Benefits Account Manager

OneDigital Investment Advisors LLC; El Paso (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Learning and development

Employee perks and discounts

Job summary

OneDigital Investment Advisors LLC is seeking a Benefits Administrator in El Paso, TX to manage enrollments, changes, and terminations across client benefit plans. The role requires meticulous work, ownership of tasks, and strong service orientation to clients, vendors, agents, and payroll systems.

You will support open enrollment, communicate plan provisions, maintain HRIS deductions, and collaborate with Payroll.

Qualifications

• Bachelor’s degree in HR or related field.
• Minimum 2 years benefits administration experience.
• Active Life & Health license or eligibility within 180 days.
• Strong attention to detail and accuracy.
• Experience with HRIS (Kronos/UKG, Worklio, Prism) is a plus.
• Excellent communication and customer service skills.

Responsibilities

• Administration of both non-PEO and PEO client benefit plans.
• Explains plan provisions and regulatory requirements to clients and employees.
• Provides open enrollment support to PEO clients; assists with open enrollment meetings upon request.
• Communicates enrollments to carriers and/or client’s agent.
• Adds, end-dates or revises employee deductions; coordinates refunds or recoveries.
• Revises plans within the HRIS system and trains clients on processes.
• Maintains updated benefit plan deductions for new hires, terminations, changes.
• Communicates effectively with clients and employees; acts as brand ambassador for Propel HR.
• Manages client relationships within the Propel HR Benefits department.
• Handles special projects and assignments as requested.

Skills

Detail-oriented

Auditing

Reconciliation

Excel proficiency

Customer service

Communication skills

Education

Bachelor’s Degree in HR or related field

Tools

Kronos (UKG)

Worklio

Prism

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship. We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership. Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity: Summary

Responsibilities include handling enrollments, changes, and benefit terminations accurately with clients, vendors, agents, and within our payroll system. The ideal candidate is hardworking, dependable, and takes ownership of their work. The position provides ongoing day-to-day service and support for benefit program administration, promptly resolving issues and ensuring client and employee satisfaction.

Essential Duties and Responsibilities (include but are not limited to)

• Administration of both non-PEO and PEO client benefit plans.
• Demonstrates an understanding of employee benefit plan design, provisions and the regulatory environment with the ability to effectively communicate these with clients and employees.
• Offers open enrollment support to PEO clients; assists with open enrollment meetings for PEO clients upon request, explains benefit options to their employees and answers benefit questions.
• Communicates PEO enrollments to master plan insurance carrier and/or client’s agent.
• Adds, end-dates or revises employee deductions as needed; calculates refunds or missed deductions and schedules refunds or recoveries with prior client and employee approvals; notifies payroll department of changes.
• Revises plans within the HRIS system and verifies deductions are correctly processed; enters or assists HRIS clients with attaching plan deductions to participant employees; trains clients on processes as needed.
• Maintains updated, accurate benefit plan deductions for new hires, terminations, qualifying status changes, plan renewals, etc.
• Communicates effectively and professionally with clients and their employees, agents, and insurance carriers as a brand ambassador for Propel HR; Serves as an internal escalation point of contact to help resolve client, partner, or employee issues within the Benefits department.
• Manages positive client relationships with the Propel HR benefits department through verbal and written communication, including on-site visits and frequent touchpoints.
• Handles special projects and assignments as requested.

Education, Training and Experience

Bachelor’s Degree in Human Resources or other business-related field required Minimum of 2 years benefits administration experience required, large multi-plan employer or agency experience preferred; PEO experience a plus Active Life & Health license or the ability to obtain a license within 180 days of employment.

Qualifications, Skills and Requirements

• Extremely detail-oriented with auditing and/or reconciliation experience
• General working knowledge of Excel including the use of common functions
• Kronos (UKG), Worklio, Prism or other HRIS experience a plus
• Exceptional customer service skills a must
• Excellent communication skills (both written and verbal) required; ability to work well with a team or independently
• Thrives in fast-paced environment with the ability to complete tasks with a high degree of accuracy
• Ability to function well in an environment that presents frequent interruptions and moving targets
• Dependable and punctual; demonstrates consistent follow-through on commitments
• Self-motivated and hardworking with a strong sense of accountability

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francisco City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal