Benefits and Leave Operations Specialist

Goldencustomercare; Los Angeles (CA); On-site; USD 72,323,000 - 96,432,000; Full time

Benefits offered by this job

Comprehensive Healthcare Coverage

Bonus Opportunities

401(k) with company match & ESOP

Job summary

Golden Hippo seeks a Benefits and Leave Operations Specialist to support day-to-day administration of benefits and leave programs in our California offices. You will be the go-to for enrollments, eligibility checks, and leave workflows across HR systems, ensuring accuracy and compliance while handling sensitive employee data with discretion.

In this role you’ll administer COBRA, health accounts, and payroll deductions, coordinate leave types under FMLA/state laws, and partner with the benefits

Qualifications

• 1–3 years of experience in HR operations, benefits administration, or a related HR support role.
• Familiarity with FMLA, COBRA, and state disability/UI processes.
• Experience with HRIS platforms (e.g., Paycor, ADP, Workday).
• Knowledge of benefits enrollment platforms and payroll systems.

Responsibilities

• Administer COBRA and other benefit transactions that require manual processing outside of automated system workflows.
• Review and approve new hire and life event benefits enrollments.
• Manage employee-facing benefits communications throughout enrollment lifecycle.
• Support administration and funding for Health Savings Account, retirement, and related accounts.
• Perform invoice and payroll deduction reconciliations for benefits vendors.
• Track and administer various leave types in compliance with regulations.
• Complete state unemployment, disability, and leave-related claim documentation.
• Interpret and apply company leave policies with discretion.

Skills

Organizational skills

Time management

Discretion

Customer service

Education

Bachelor's Degree

Bachelor's Degree in HR or related field

Tools

Paycor

ADP

Workday

HRIS

Job description

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,000 team members across multiple companies, we create best‑in‑class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $600 million of revenue annually. Learn more about our brands.

We’re Looking For A: Benefits and Leave Operations Specialist

Location: Woodland Hills, CA

What You’ll Be Doing: We are seeking a detail-oriented Benefits and Leave Operations Specialist to support day-to-day administration of benefits and leave management. This role serves as a key point of contact for employees navigating enrollments and leave programs, while ensuring accuracy and compliance across HR systems. The ideal candidate is highly organized, comfortable working across multiple platforms, and able to manage sensitive employee data with discretion.

Benefits Administration

• Administer COBRA and other benefit transactions that require manual processing outside of automated system workflows
• Review and approve new hire and life event benefits enrollments
• Manage employee-facing benefits communications throughout the enrollment lifecycle
• Support administration and funding processes for Health Savings Account (HSA), retirement, and other benefit-related accounts
• Perform invoice and payroll deduction reconciliations for benefits vendors

Leave of Absence Administration

• Track and administer intermittent, continuous, and other leave types in compliance with applicable federal and state regulations
• Complete state unemployment insurance, disability, and other leave-related claim documentation
• Interpret and apply Company leave policies to individual employee circumstances, exercising discretion and independent judgment in resolving non-routine situations

Worker’s Compensation:

• Monitor, coordinate, and process Workers Compensation claims; receive and review claim forms; maintain an adequate supply of forms; provide forms to employees, supervisors, and others as requested.
• Monitor and record appropriate leave usage relative to Workers Compensation benefits; notify payroll and other appropriate personnel regarding adjustments.

General HR Operations

• Handle incoming and outgoing HR-related mail
• Partner with benefits team on employee wellness events
• Support special projects, process improvements, and open enrollment planning, testing, and execution
• Support the interpretation, administration, and consistent application of HR policies, exercising discretion and independent judgment in matters of significance to the business
• Contribute to general business operations by identifying and recommending improvements to existing processes and procedures

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• 1–3 years of experience in HR operations, benefits administration, or a related HR support role
• Working knowledge of FMLA, COBRA, and state disability/UI processes
• Familiarity with benefits enrollment platforms, leave management, and payroll systems (experience with Paycor and New York Life a plus)
• Experience with HRIS platforms (e.g., Paycor, ADP, Workday, or similar) preferred
• Strong organizational and time-management skills
• Discretion and sound judgment when handling confidential employee data
• Ability to exercise discretion and independent judgment with respect to matters of significance in support of Company policies and general business operations
• Strong customer service orientation with a responsive, employee-first approach
• Problem-solving skills with the ability to identify and resolve data or process discrepancies
• Comfort working independently in a fast-paced, deadline-driven environment
• Bachelor's Degree
• 1-3 years in HR Ops, benefits admin, or related HR support role
• Bachelor's Degree in HR, BA, or related field (preferred)
• Paycor and Benefits Advisor experience (preferred)
• SHRM-CP or HR Certification (preferred)

Golden Perks & Benefits:

• Comprehensive Healthcare Coverage – We cover 100% of premiums for employee-only medical, dental, and vision plans.
• Bonus Opportunities – Earn more with both annual and monthly bonus programs tied to performance.
• Investing in Your Future – We match up to 3.5% of your 401(k) contributions and offer a company-sponsored Employee Stock Ownership Plan (ESOP), helping your retirement savings grow alongside the company. Learn more.
• Work-Life Balance – Start your first year accruing up to 15 days of vacation, plus 6 paid sick and mental health days.
• Well-Being Support – Take advantage of our Employee Assistance Program, company closure dates, free weekly yoga and meditation classes, and expanded mental health benefits—we take a holistic approach to your well‑being.
• Career Growth – Grow with us through our mentorship program, continuous learning opportunities, and performance-based pay increases designed to help you advance.
• Make an Impact – Give back through our charity sponsorships. Together, we’ve donated over $9 million to communities worldwide.
• Additional Benefits – Cell/internet reimbursement, free employee products, annual events, and more!

To read more about our Perks & Benefits, click here.

The hourly range is $25.24 - $33.65, plus annual & monthly KPI bonus potential.

The posted hourly range in this job posting reflects data based on California's cost of labor analysis. This hourly range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Pay is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

Click here to learn more about general internet safety and our hiring practices.

Click here to view our Privacy Notice to Job Applicants.