Benefits Administrator I — Client & Carrier Liaison

USI Insurance Services; Camp Hill (Cumberland County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive benefits

401(k)

Paid time off

Job summary

USI Insurance Services in Camp Hill, PA is seeking a coordinating professional to manage day-to-day customer service and support our internal service team. You will ensure new business, renewals, and broker letters meet carrier requirements, acting as a liaison between carriers and internal staff.

The role emphasizes mentoring staff, assisting with quotes and renewals, managing follow-up communications, and maintaining client data with accurate workflows.

Qualifications

• 3+ years of employee benefits experience or equivalent in a group benefits environment.
• Strong attention to detail with accurate administrative and data entry skills.
• Ability to set priorities and meet deadlines.
• Ability to work independently in a fast-paced, team environment.
• Strong verbal and written communication skills.

Responsibilities

• Mentor internal staff on products and processes. Assist with onboarding of new team members.
• Assist with quoting renewal alternatives and new business.
• Provide internal staff with follow-up communication. Includes approvals for Brokers on plan changes and open enrollment issues.
• Provide renewals to appropriate Brokers.
• Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems.
• Update client database on an ongoing basis. Create and maintain case files of critical client information based on implemented workflows.
• Assist with training Brokers.
• Communicate regularly with management and team members on all aspects of administration.
• Coordinate with internal team to ensure service and turn-around times meet Emerson Rogers standards.
• Develop and maintain strong working relationships with carriers and internal staff.

Skills

Attention to detail

Time management

Independent work

Verbal and written communication

Customer service excellence

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Excel

Job description

USI Insurance Services in Camp Hill, PA is seeking a coordinating professional to manage day-to-day customer service and support our internal service team. You will ensure new business, renewals, and broker letters meet carrier requirements, acting as a liaison between carriers and internal staff.

The role emphasizes mentoring staff, assisting with quotes and renewals, managing follow-up communications, and maintaining client data with accurate workflows.