Benefits Administrator

Self-Help Credit Union; United States; On-site; USD 63,000 - 114,000; Full time

Job summary

Self-Help Credit Union is seeking a Benefits Administrator to join our Durham, NC or Vallejo, CA team. You will administer and maintain all company benefit programs, coordinate Open Enrollment, and serve as the primary contact for benefit questions and enrollments.

The role also covers leaves of absence, vendor liaison duties, employee education, and ensuring regulatory compliance across multi-state locations. Travel to various sites may be required.

Qualifications

• Bachelor’s degree or equivalent related experience and 5 years related benefits experience.
• Experience with HRIS systems; Workday experience preferred.
• PHR or CEBS professional certification preferred.
• Strong knowledge of benefit principles, laws, and regulations and technical knowledge of benefit functional areas.
• Ability to effectively present information, both orally and in writing.

Responsibilities

• Administer and maintain all company benefit programs for assigned staff, which may include those in multi-state locations.
• Coordinate and administer the annual Open Enrollment process, including system configuration, testing, employee communications, enrollment support, auditing, reconciliation of benefit elections, and post-enrollment reviews to ensure the accuracy and integrity of enrollment data.
• Serve as the primary point of contact for employee benefit questions, eligibility and enrollment, benefit changes, and the resolution of benefit-related issues.
• Administer and/or coordinate leave of absence programs, including FMLA, ADA accommodations, state and local leave programs, parental and military leave.
• Build and maintain trusted, collaborative relationships with employees and managers by providing guidance and support regarding benefit programs, leaves of absence, and related processes.
• Educate employees and managers on benefit offerings, enrollment procedures, and responsibilities through open enrollment meetings, training sessions, individualized consultations, and other presentations, as needed.
• Function as liaison between benefit vendors, Payroll, Human Resources, and employees to resolve benefit-related issues.
• Support employee wellness initiatives and related vendor programs.
• Maintain benefit information within HR systems, ensuring accurate employee eligibility, enrollments, benefit elections, payroll deductions, and vendor file transmissions.
• Maintain accurate, up-to-date, and confidential benefit records.
• Calculate employee and employer benefit costs for all benefit plans to ensure accurate employee deductions and vendor billing. Prepare and analyze benefit-related reports for internal and external stakeholders.
• Research and monitor changes to federal and state benefit regulations, including health care reform, ensuring benefit programs remain compliant and recommending changes when necessary.
• Participate in and, at times, lead the coordination of compliance activities, including but not limited to retirement plans, ACA, and other applicable federal and state regulations, ensuring required data is submitted accurately and timely.

Skills

Benefits administration

Communication skills

Analytical problem solving

Customer service

Project coordination

Education

Bachelor’s degree or equivalent experience

Tools

Workday

HRIS systems

Job description

WHO We Are

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

Job Description

We are seeking a Benefits Administrator to join our Durham, NC or Vallejo, CA team!

WHAT You'll Do

• Administer and maintain all company benefit programs for assigned staff, which may include those in multi-state locations.
• Coordinate and administer the annual Open Enrollment process, including system configuration, testing, employee communications, enrollment support, auditing, reconciliation of benefit elections, and post-enrollment reviews to ensure the accuracy and integrity of enrollment data.
• Serve as the primary point of contact for employee benefit questions, eligibility and enrollment, benefit changes, and the resolution of benefit-related issues.
• Administer and/or coordinate leave of absence programs, including FMLA, ADA accommodations, state and local leave programs, parental and military leave.
• Build and maintain trusted, collaborative relationships with employees and managers by providing guidance and support regarding benefit programs, leaves of absence, and related processes.
• Educate employees and managers on benefit offerings, enrollment procedures, and responsibilities through open enrollment meetings, training sessions, individualized consultations, and other presentations, as needed.
• Function as liaison between benefit vendors, Payroll, Human Resources, and employees to resolve benefit-related issues.
• Support employee wellness initiatives and related vendor programs.
• Maintain benefit information within HR systems, ensuring accurate employee eligibility, enrollments, benefit elections, payroll deductions, and vendor file transmissions.
• Maintain accurate, up-to-date, and confidential benefit records.
• Calculate employee and employer benefit costs for all benefit plans to ensure accurate employee deductions and vendor billing. Prepare and analyze benefit-related reports for internal and external stakeholders.
• Research and monitor changes to federal and state benefit regulations, including health care reform, ensuring benefit programs remain compliant and recommending changes when necessary.
• Participate in and, at times, lead the coordination of compliance activities, including but not limited to retirement plans, ACA, and other applicable federal and state regulations, ensuring required data is submitted accurately and timely.

WHAT YOU'LL NEED

• Bachelor’s degree in related field OR equivalent related experience and 5 years related benefits experience, or an equivalent combination of education and experience.
• Experience with HRIS system; Workday experience preferred.
• PHR or CEBS professional certification preferred.
• Strong knowledge of benefit principles, laws, and regulations and technical knowledge of benefit functional areas
• Ability to effectively present information, both orally and in writing.
• Demonstrated ability to provide high level customer service to employees.
• Highly organized with keen attention to detail and high level of accuracy.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to develop strong relationships within the HR team and with employees throughout assigned area of responsibility.
• May be required to travel to various business sites.
• Strong analytical and problem-solving skills.
• Ability to demonstrate Self-Help's Core Values:
• Embracing & Promoting Change
• Results Not Credit
• Diversity as a Strength
• Financial Sustainability for Mission Impact
• Mission Before Self
• Service with Excellence

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Compensation range - $63,200 - 94,800 Durham, NC

$75,900 - 113,900 Vallejo, CA

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.