Benefits Administrator - 401(k) Plans

Service Corporation International; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Service Corporation International in Houston, TX is seeking a Benefits Administrator to manage health and welfare, retirement, and leave programs for associates, while delivering exceptional customer service and accurate plan administration.

You will administer enrollments, life events, and terminations, coordinate with vendors, support open enrollment, prepare reports, and ensure compliance with ACA, COBRA, and HIPAA.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 2 years of employee benefits administration experience.
• Knowledge of health and welfare, retirement, and leave administration.
• Experience with HRIS platforms (Workday preferred).
• Strong customer service and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office.

Responsibilities

• Administer employee benefit programs including medical, dental, vision, life insurance, retirement, and voluntary benefits.
• Ensures enrollments, qualifying life events, status changes, and terminations are processed per plan documents and regulations.
• Respond to associate and manager inquiries regarding benefit plans, eligibility, enrollment, and policies.
• Coordinate with third-party vendors to resolve benefit administration issues.
• Participate in testing of benefit system enhancements and vendor file updates.
• Maintain benefit records and ensure accurate data within HRIS and vendor systems.
• Support benefit reconciliations and assist with invoice auditing and payment processes.
• Assist with annual Open Enrollment planning, testing, communications, and execution.
• Prepare standard reports and assist with routine audits to ensure data accuracy.
• Support compliance activities including ACA reporting, COBRA administration, HIPAA privacy, and required benefit notices.
• Assist in documenting benefit processes and maintaining departmental procedures.
• Identify opportunities to improve processes and enhance the associate experience.

Skills

Customer service

Problem solving

Organizational skills

Attention to detail

Written & verbal communication

Excel

HRIS knowledge

Education

Bachelor's degree in HR or Business Administration

Tools

Workday HRIS

Microsoft Office

Job description

Our associates celebrate lives. We celebrate our associates. Administers the Company's health and welfare, retirement, leave, and other employee benefit programs by providing exceptional customer service, ensuring accurate plan administration, maintaining compliance with applicable regulations, and partnering with vendors and internal stakeholders. Supports day-to-day benefits operations while helping ensure associates receive timely, accurate information and service.

JOB RESPONSIBILITIES

• Administer employee benefit programs including medical, dental, vision, life insurance, retirement, and voluntary benefits.
• Ensures all benefit enrollments, qualifying life events, status changes, and terminations are processed according to plan documents and federal/state regulations.
• Ensures that all exception/errors reports are worked and corrected in a timely manner.
• Respond to associate and manager inquiries regarding benefit plans, eligibility, enrollment, and policies.
• Coordinate with third-party vendors to resolve benefit administration issues.
• Participate in testing of benefit system enhancements and vendor file updates.
• Maintain benefit records and ensure accurate data within HRIS and vendor systems.
• Support benefit reconciliations and assist with invoice auditing and payment processes.
• Assist with annual Open Enrollment planning, testing, communications, and execution.
• Prepare standard reports and assist with routine audits to ensure data accuracy.
• Support compliance activities including ACA reporting, COBRA administration, HIPAA privacy, and required benefit notices.
• Assist in documenting benefit processes and maintaining departmental procedures.
• Responds to court orders, medical support orders and other required documents as they relate to Benefits programs.
• Identify opportunities to improve processes and enhance the associate experience.
• Perform other related duties as assigned.

Minimum Requirements

Education Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Experience 2 years of employee benefits administration experience.

Knowledge, Skills and Abilities

• Working knowledge of health and welfare, retirement, and leave administration.
• Experience working with HRIS platforms (Workday preferred).
• Strong customer service and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office.

Work Conditions

Work Environment

Work indoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required Comply with Corporate dress code policy Work

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises including evenings.

Postal Code: 77019

Category (Portal Searching): Human Resources

Job Location: US-TX - Houston

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

“SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.