Document Operations Specialist

Service Corporation International; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Service Corporation International in Houston seeks a detail-oriented document clerk to scan, organize, and digitize large volumes of records. You will ensure accurate indexing, labeling, and storage, while performing QA checks to uphold data integrity.

Some travel is required to support other locations and trainings. The role emphasizes discretion with confidential information, proficient use of MS Office, and effective communication and time management.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite and office equipment.
• Ability to handle confidential information with discretion.
• Strong communication and time-management skills.
• Tech-savvy with quick system learning.
• Must be able to travel up to 30% as required.

Responsibilities

• Scan, copy, and digitize high volumes of documents accurately.
• Sort, organize, and maintain physical and digital records.
• Ensure documents are properly indexed, labeled, and stored.
• Perform QA checks for clarity, completeness, and accuracy.
• Troubleshoot failed or incomplete submissions and resolve issues.

Skills

MS Office

Discretion

Communication

Time management

Tech-savvy

Travel

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. This role is responsible for scanning, tagging, and organizing documents while ensuring all records are processed accurately and efficiently. Additionally, this role plays a critical role in maintaining document integrity by performing quality assurance (QA) checks, verifying accuracy, and resolving issues related to scanned or submitted documents. This position also requires someone who can troubleshoot document-related issues and is willing to travel (approximately 30%) to support other project locations and attend training, if needed.

Job Responsibilities

Document Management & Processing

• Scan, copy, and digitize high volumes of documents with accuracy and efficiency
• Sort, organize, and maintain both physical and digital records in accordance with company standards
• Ensure documents are properly indexed, labeled, and stored for easy retrieval

Quality Assurance (QA) & Compliance

• Perform quality checks on scanned documents to ensure clarity, completeness, and accuracy
• Review submissions for adherence to established standards and procedures
• Identify and correct errors before documents are finalized or uploaded

Technical Troubleshooting

• Troubleshoot failed or incomplete scanned submissions and resolve issues in a timely manner
• Identify root causes of recurring scanning or system errors and recommend improvements
• Support users with basic technical issues related to scanning systems, file management, and document uploads

Data Entry & Systems Support

• Accurately input and validate data from physical documents into digital systems
• Utilize tools such as Microsoft Excel and document management systems to track progress and maintain records

Field Support & Training (Up to 30% Travel)

• Travel to various locations to obtain training on location specific documents
• Observe workflows on-site and provide feedback to improve efficiency and consistency i.e tagging rules

Minimum Requirements

Education

High school diploma or equivalent; additional administrative training is a plus

Certification/License

Valid state driver’s license in good standing

Experience

Proven experience in an administrative or clerical role

Knowledge, Skills and Abilities

• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and office equipment
• Ability to handle confidential information with discretion
• Effective communication and time management skills
• Tech-savvy with the ability to quickly learn new systems and troubleshoot basic issues
• Ability to travel as needed

Work Conditions

Work Environment

• Work indoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 10 pounds

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 30%

Postal Code: 77019

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Houston

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.