Benefits Administrator

MyEyeDr.; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MyEyeDr. is seeking a Benefits Administrator to act as the SME for Benefits and LOA programs. You will be the primary contact for LOA matters, handling employee emails with minimal oversight and collaborating with payroll, HR partners, and legal.

This full-time, hybrid role is based in Raleigh, NC with an in-office requirement of two days per week. You will ensure compliance, provide guidance on LOA and benefits, and contribute to process improvements within the HR team.

Qualifications

• Bachelor’s degree in human resources or related field or equivalent combination.
• Minimum 3 years of benefits administration experience, specifically LOA.
• Strong knowledge of LOA processes and related laws (FMLA, ADA, PWFA).
• Ability to read and interpret regulations and statutes accurately.
• Excellent organizational skills and attention to detail.
• Discretion with confidential information and strong problem solving.
• Proven collaboration with HR partners, management, legal and employees.

Responsibilities

• Act as SME for Benefits and LOA programs and primary contact for employees on LOA matters.
• Manage emails related to LOA and benefit inquiries with minimal supervision.
• Collaborate with vendors, payroll, HR partners and legal to administer processes.
• Provide guidance and education to managers and employees on LOA and benefits.
• Stay current on laws and ensure policies comply with regulations.
• Handle shared inboxes and assist with peak volume inquiries as needed.

Skills

Benefits administration

LOA administration

Communication skills

Customer service

Regulatory knowledge

MS Word

MS Excel

Education

Bachelor's degree in human resources

Tools

MS Word

MS Excel

Job description

Description

About the role

The Benefits Administrator acts as a Subject Matter Expert on MyEyeDr.’s Benefit and Leaves of Absence programs and serves as primary point of contact for employees on matters related to Leave of Absence (LOA). This is a full-time role reporting to the Sr. Manager, Benefits

The Benefits Administrator handles all employee emails related to leave of absence and day-to-day or routine tasks with little oversight or guidance and acts as a first level advisor on complex or non-routine tasks. This position requires a highly organized team player with a high attention to detail, who exhibits exemplary follow-through and problem-solving skills, and who continually seeks and implements process improvement. The Benefits Administrator will work both independently and within the Human Resources team.

This is a hybrid remote role, offering a flexible work arrangement out of our Raleigh, NC office, with an in-office requirement of two days per week.

You Will

• Regularly interacts with vendors to ensure administration of Benefits and Leaves of Absence programs is prompt and compliant.
• Analyzes routine and complex LOA requests in accordance with company policy and applicable laws and facilitates an effective leave management program.
• Coordinates with applicable parties (vendors, internal payroll, human resource partners, legal) to effectively administer benefit and LOA processes.
• Responds to non-routine inquiries from management and employees regarding benefits in a customer-focused, timely manner.
• Stays current on laws, case law, regulations and legal precedents relating to LOA and benefits. In partnership with legal, ensures company leave-related policies and guidelines follow local, state, and federal regulations.
• Serves as subject matter expert for Benefit and LOA administration. Provides guidance and education to managers, employees, and human resource partners.
• Responsible for managing shared inbox(es) that receives employee questions regarding primarily LOA and benefits.
• May be responsible for assisting with general benefit inquiries during peak volumes (annual open enrollment, etc.). This will require engaging with human resource partners, legal, employees and management to ensure compliance with applicable polices and legal requirements.

About You

• Bachelor's degree in human resources or related field or the equivalent combination of education and training
• Minimum of 3 years of experience with benefits administration, specifically leave of absence administration.
• Strong knowledge of benefits and LOA interactive process with employees, including FMLA, ADA, PWFA and other state-specific legislation.
• Ability to accurately read and interpret regulations and statutes
• Organizational skills including the ability to prioritize work and handle multiple tasks simultaneously and under pressure
• Demonstrated ability to treat confidential matters with appropriate discretion
• Proven ability to solve difficult problems and overcome conflict situations with effective solutions
• Ability to effectively collaborate with human resource partners, management, legal and employees while providing excellent customer service to all internal and external stakeholders
• Excellent interpersonal, communication and problem-solving skills with excellent attention to detail
• Strong knowledge of MS programs including Word and Excel, as well as an ability to quickly learn new software programs
• Excellent written and oral communication skills

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.