Benefits Administrative Specialist

Dartmouth College; Hanover (NH); Hybrid; USD 47,000 - 59,000; Full time

Job summary

Dartmouth College, located in Hanover, NH, is seeking a Benefits Administrative Specialist to support benefits administration, billing, and program coordination in a hybrid work arrangement. The role emphasizes HIPAA compliance, customer service, and cross-team collaboration.

The position requires an Associate’s degree or equivalent experience, 3+ years HR office work, and experience with Oracle, Banner, OnBase, and various health benefit plans.

Qualifications

• Associates or equivalent combination of education and experience.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills.
• Knowledge of MS Word and Excel.
• Maintain confidentiality and HIPAA compliance.
• Experience with financial transactions.
• In-depth knowledge of health benefits, retirement plans and related federal/state regulations.
• Three or more years of HR office experience.
• Experience working with Oracle, Banner, OnBase, and related programs.
• Experience with self-insured and fully insured health/benefits plans.

Responsibilities

• Benefits administration, research and customer service support.
• Coordinate benefits billing and payments.
• Support other benefits, wellness and retirement programs.
• Monitor benefits office phone and email messages.
• Assemble information from employees; collaborate with HR.
• Process employee inquiries about benefit plans and policies.
• Monitor trends in inquiries; recommend resources to improve efficiency.
• Administer Dartmouth’s Educational Assistance and Grant in Aid programs.
• Verify eligibility, review forms for compliance, determine tax impact.
• Coordinate benefits with academic program leaders to ensure records accuracy.
• Provide coverage to payroll benefits administrator and disability administration.
• Benefits invoice processing and vendor billing; financial reporting.
• Provide statistical reporting and analysis to Directors.
• Research benefit history for reconciliation and audits.
• Assist with general administrative functions and data filing.
• Demonstrate knowledge of benefits regulations and Dartmouth policies.

Job description

Please see Special Instructions for more details.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 02/12/2025

Open Until Filled Yes

Position Number

Position Number 1129218

Position Title

Position Title Benefits Administrative Specialist

Hiring Range Minimum

Hiring Range Minimum $22.60

Hiring Range Maximum

Hiring Range Maximum $28.25

Union Type

Union Type Not a Union Position

SEIU Level

SEIU Level Not an SEIU Position

FLSA Status

FLSA Status Non-Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

Location of Position

Remote Work Eligibility? Hybrid

Is this a term position?

Is this a term position? No

If yes, length of term in months.

If yes, length of term in months. NA

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

A member of the Benefits team, reporting to the Director of Benefits, providing a broad range of benefits administration, research and customer service support. The support will include but not limited to benefits administration, general office functions (including the coordination of benefits billing and payments) and supporting other areas of the benefits, wellness and retirement programs as needed.

Description

Required Qualifications - Education and Yrs Exp

Required Qualifications - Education and Yrs Exp Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Excellent verbal and written communication, and interpersonal skills
• Strong organizational skills
• Knowledge of various computer applications such as MSWord and Excel
• Maintain confidentiality and comply with HIPAA regulations
• Experience with financial transactions

• In depth knowledge of health benefits, retirement plans and related federal/state regulations
• Three or more years of human resource office experience
• Experience working with Oracle, Banner, OnBase, and related programs
• Experience working with both self-insured and fully insured health/benefits plans

Department Contact for Recruitment Inquiries

Department Contact for Recruitment Inquiries [e-mail]

Department Contact Phone Number

Department Contact Phone Number [phone]

Department Contact for Cover Letter and Title

Department Contact for Cover Letter and Title Karen Wilson, Director of Benefits and Wellness

Department Contact's Phone Number

Department Contact's Phone Number [phone]

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

The Benefits Office is currently recruiting for two full-time positions, both offering opportunities for professional development and growth in the Benefits field. We encourage qualified applicants to apply for both roles. Benefits Specialist role: https://searchjobs.dartmouth.edu/postings/77614

• Supports the benefits team with benefits processes, benefits programs, and customer support.
• Monitors benefits office voice and email messages.
• Assembles/tracks solicited information from employees, collaborating with all areas of HR to respond to questions and concerns.
• Process the intake of issues and/or questions from employees regarding benefit plans, related policies, procedures, etc. and timely response or appropriate referral to inquiries as needed.
• Monitors trends in employee areas of inquiry and makes recommendations regarding the development of additional resources to enhance efficiency and customer satisfaction.
• Administers Dartmouth’s Educational Assistance and Grant in Aid programs.
  • Verifies eligibility, reviews forms for compliance with policy, determines tax impact and communicates requirements to eligible employees.
  • Coordinates benefit with each academic program leader to ensure that student records are accurate.
• Responsibilities will include providing coverage to the payroll benefits administrator and disability administration.

Percentage Of Time

Percentage Of Time 50%

Description

• Benefits invoice processing and management. This includes but is not limited to benefit calculations and communications to and from the finance department.
• Performs the accounting/billing processes for all vendor premium billing and funding as required benefit plans, including variance reconciliation, and financial reporting.
• Provides statistical reporting and detailed analysis to the Director of Benefits and other departments as requested.
• Research and analyze employment and benefit history for reconciliation of accounts, which affect plan administration and audits.
• Assists with general administrative functions of the office, such as filing and organization of data and records.
• Demonstrate knowledge of benefits-related federal/state regulations, Dartmouth College policies/procedures and those actions necessary to remain in compliance.

Percentage Of Time

Percentage Of Time 40%

Description

• Effectively communicate regularly with active employees, retirees, family members (as appropriate), management, staff and vendors via phone, email and written methods.
• Collaborates with team members and establishes good working relationships with representatives from vendors, college departments, and other Human Resource colleagues.

Percentage Of Time

Percentage Of Time 10%

• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you learn about this employment opportunity?
  • Current Dartmouth employee (Please specify full name below)
  • Word of mouth
  • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
  • [e-mail] email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
  • Recruiter (Please specify full name or event below)
  • abilityJOBS
  • Chronicle of Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • Indeed
  • Inside Higher Ed
  • LinkedIn’s Job Board
  • RecruitMilitary
  • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
  • Other (Please specify below)
• If you would like to add more information to your answer, please specify here:

  (Open Ended Question)

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume

Optional Documents

Dartmouth College Office of Human Resources | 7 Lebanon Street Suite 203 | Hanover, NH 03755 | Ph 603.646.3411 | [e-mail]

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