Benefits Account Manager - Hybrid, PTO & 401(k)

Rue Insurance; Hamilton (NJ); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k) with Employer Match

Profit Sharing Plan

Flexible work and In Office/Remote Hyb

Insurance options: Medical, Dental, V`

Job summary

Rue Insurance is seeking a Small Group Account Manager to serve as the primary service contact for assigned benefits clients in New Jersey. You will manage renewals, coordinate open enrollment, and process new business while resolving issues promptly and delivering value-added employer resources.

The role requires 1+ year of benefits or insurance and account management experience, strong customer service, and proficiency with MS Office and agency management software.

Qualifications

• One or more years of employee benefits or insurance experience.
• One or more years of account management experience.
• Strong understanding of group health insurance and ancillary benefits.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and agency management software.

Responsibilities

• Serve as primary service contact for assigned small employer benefits clients addressing inquiries, resolving issues, and ensuring overall client satisfaction.
• Manage annual renewals including data collection, quoting, plan comparisons, and proposal preparation.
• Coordinate open enrollment activities including employee communications and enrollment support.
• Process new business submissions, additions, terminations, and life event changes.
• Resolve carrier, billing, claims and eligibility issues in a timely and professional manner.
• Independently handle all routine client servicing.
• Deliver agency value-added offerings such as compliance guidance and resources, HR tools, employee education, market trends, plan performance and wellness initiatives.
• Educate clients on benefit plan options, features, and enrollment processes through workshops, webinars, and individual consultations.
• Promote agency service tools and technology platforms to improve client engagement.

Education

Bachelor’s degree

Active New Jersey Life Insurance License

Active New Jersey Health Insurance License

Tools

Microsoft Office

Agency management software

Job description

Rue Insurance is seeking a Small Group Account Manager to serve as the primary service contact for assigned benefits clients in New Jersey. You will manage renewals, coordinate open enrollment, and process new business while resolving issues promptly and delivering value-added employer resources.

The role requires 1+ year of benefits or insurance and account management experience, strong customer service, and proficiency with MS Office and agency management software.