Benefits Account Manager — Client Growth & Retention

Sunstar Insurance Group; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Sunstar Insurance Group is seeking a Benefits Account Manager to provide service and support to clients and agents, helping to maintain and expand assigned accounts. This role supports the department in a fast-paced environment and offers a comprehensive benefits package.

Key duties include managing client relationships, marketing renewals, analyzing proposals, and assisting with enrollment meetings and billing issues. Strong Excel skills and English communication are essential.

Qualifications

• Employee Benefits account management experience.
• Excellent oral & written English communication.
• Professionalism.
• Proficient in Microsoft Excel and MS Office.
• Ability to work independently and within a team with a strong sense of urgency to meet established goals.
• Excellent organizational skills.

Responsibilities

• Manages overall relationship with clients ensuring retention of the book of business and high satisfaction.
• Markets renewals and new business.
• Selects markets for solicitation.
• Analyzes market proposals for verification of benefits, premiums, and competitiveness.
• Assists the broker in the design and preparation of marketing and presentation materials.
• Meets with clients for proposal delivery or open enrollment meetings and explanation as needed or directed by the broker.
• Assists clients with changes, questions, and billing and claim issues.

Skills

English communication

Excel proficiency

Organizational skills

Team collaboration

Attention to detail

Customer service

Tools

Microsoft Excel

Microsoft Office

Job description

Sunstar Insurance Group is seeking a Benefits Account Manager to provide service and support to clients and agents, helping to maintain and expand assigned accounts. This role supports the department in a fast-paced environment and offers a comprehensive benefits package.

Key duties include managing client relationships, marketing renewals, analyzing proposals, and assisting with enrollment meetings and billing issues. Strong Excel skills and English communication are essential.