Benefits Account Manager — Client Experience & Renewals

Acrisure; Rapid City (SD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Acrisure in Rapid City, SD seeks an Account Manager to serve as the primary day-to-day contact for client service needs, coordinating with internal teams to deliver accurate insurance processing and exceptional customer experience.

This on-site role requires life & health insurance knowledge, strong communication, and team leadership to support Producers, Account Executives, and client relations across renewal and new business cycles.

Qualifications

• Current Life & Health insurance license for the state of the agency office.
• Bachelor’s degree in Business or related field or equivalent experience.
• Minimum of 5 years’ experience in the insurance industry or related business experience.
• Strong computer skills; proficient in Word, PowerPoint, and Excel.
• Excellent communication and teamwork abilities.

Responsibilities

• Manages the overall team operations, client coordination, and customer service delivery.
• Coaches Account Associates and assists Producers/Account Executives with client service commitments.
• Ensures service standards are met and renewal processes are executed efficiently.
• Acts as day-to-day client contact, troubleshooting issues and guiding clients to informed decisions.
• Oversees new business and renewal processes and day-to-day client changes.

Skills

People skills

Communication

Team leadership

Client services

Education

Bachelor’s Degree in Business or related field

Equivalent relevant experience

Tools

Word

PowerPoint

Excel

Job description

Acrisure in Rapid City, SD seeks an Account Manager to serve as the primary day-to-day contact for client service needs, coordinating with internal teams to deliver accurate insurance processing and exceptional customer experience.

This on-site role requires life & health insurance knowledge, strong communication, and team leadership to support Producers, Account Executives, and client relations across renewal and new business cycles.