Benefits Account Manager

Hilb Group; Farmington (CT); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Company paid life insurance

Disability (LTD/STD)

Medical, Dental, Vision

FSA/HSA plans

401(k) with company match

Voluntary benefits including Critical

Paid time off

Job summary

Hilb Group in Farmington, CT is seeking a Benefits Account Manager. This hybrid role focuses on leading client renewal cycles, collaborating with brokers, and delivering accurate proposals while maintaining client data across systems.

The ideal candidate has 2–4 years in benefits or HR client service, strong communication, and solid organizational skills. Responsibilities include managing renewals, enrollment workflows, and client inquiries, with licensing pursued within 90 days.

Qualifications

• Associate's or bachelor’s degree preferred; equivalent relevant experience considered.
• 2–4 years of professional office experience required; benefits/HR/client service background preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Confident and professional in verbal and written communication with clients and vendors.
• Highly organized, process-driven, and able to manage multiple deliverables.
• Able to work independently while collaborating with team.
• Must obtain Accident, Health & Life Producer’s License within 90 days of hire and maintain CE requirements.

Responsibilities

• Serve as the operational lead for client renewals, ensuring timely, accurate activity.
• Collaborate with brokers to assess client trends and surface opportunities for enhanced solutions.
• Market renewals, evaluate carrier options, and prepare polished proposals.
• Review proposals for accuracy and clear presentation.
• Support brokers during renewal meetings and client communications.
• Maintain complete client data in BenefitPoint, ImageRight, SharePoint, and related systems.
• Manage open enrollment workflows and other client deliverables in a timely manner.

Skills

Organization skills

Communication skills

Independent worker

Client service

Licensing knowledge

Education

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service‑driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Benefits Account Manager to join our team. This position will report to our agency located in Farmington, CT. The ideal candidate will be motivated to succeed, be well organized, able to prioritize, and able to work well with a team. This is a hybrid position.

Responsibilities

• Serve as the operational lead for each client’s renewal cycle, ensuring all activities are completed proactively, accurately, and on schedule.
• Collaborate with brokers to assess client trends, identify issues, and surface opportunities for enhanced solutions or cross‑selling.
• Partner with benefits analysts to market renewals, evaluate carrier options, and prepare polished, accurate proposals.
• Review proposals thoroughly, ensuring all information is correct and presented clearly.
• Assist in preparing materials and summaries for renewal meetings and support brokers during delivery.
• Communicate updates, recommendations, and next steps clearly to clients.
• Confirm renewal decisions and ensure all necessary documentation is accurately submitted to carriers.
• Complete all renewal close‑out tasks within established timelines or inform team lead of any roadblocks or delays.
• Maintain complete and accurate client data in BenefitPoint, ImageRight, SharePoint, and as applicable, Employee Navigator or other Benefit Technology.
• Document all activity thoroughly to ensure transparency and continuity for the entire team.
• Manage open enrollment workflows, recertifications, and other client deliverables in a timely and organized manner.
• Support ongoing process improvements and standardization to drive efficiency.
• Serve as the first point of contact for day‑to‑day client service needs, including eligibility questions, enrollment changes, claims resolution, and benefit inquiries.
• Troubleshoot issues efficiently and escalate when necessary.
• Provide warm, professional, responsive communication to employers, employees, carriers, and internal stakeholders.
• Ensure all client‑facing communication is clear, accurate, and timely.
• Maintain strong working relationships with brokers, analysts, national practice teams, and carriers.
• Communicate proactively to keep all stakeholders aligned and projects moving forward.
• Ensure clients receive information about compliance resources, HR support, Medicare guidance, and webinars available through the national practice teams.
• Participate in team discussions, best‑practice sharing, and collective problem‑solving.
• Proactive mindset: Anticipates needs and identifies issues before they escalate.
• Ownership mentality: Takes responsibility for the client lifecycle and internal workflows.
• Organizational excellence: Maintains structure, prioritization, accuracy, and documentation.
• Client‑first orientation: Demonstrates empathy, responsiveness, and consistent follow‑through.
• Deadline discipline: Balances multiple timelines without sacrificing quality.
• Collaborative communication: Shares information clearly; contributes positively to team culture.
• Adaptability: Operates effectively in a fast‑paced, deadline‑driven environment.

Qualifications

• Associate’s or bachelor’s degree preferred; equivalent relevant experience considered.
• 2–4 years of professional office experience required; background in benefits, HR, or client service strongly preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Confident and professional in verbal and written communication with clients and vendors.
• Highly organized, process‑driven, and capable of managing multiple simultaneous deliverables.
• Able to work independently while collaborating effectively with team members.
• Must obtain Accident, Health & Life Producer’s License within 90‑days of hire and maintain continuing education requirements.

Benefits

• Compensation: $70,000-$75,000/yr.
• Company Paid Life Insurance, Long‑Term and Short‑Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.