Benefits Access Navigator

Socket.dev; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Bay State Community Services seeks a compassionate counselor to help clients access essential state benefits and services. You will conduct intake interviews to determine housing, food, healthcare, and personal finance needs, and assist eligible individuals with benefit applications for programs like MassHealth, SNAP, and SSDI.

Within a Counselor Designated Organization, you may become certified to submit electronic benefits applications and work with DTA Connect for SNAP.

Qualifications

• Associates Degree in Human Services required.
• At least one year of experience engaging in case management activities.
• Strong computer skills.
• Valid MA driver’s license with acceptable driving record, reliable transportation and proof of insurance.
• Acceptable background check as required by program.

Responsibilities

• Conduct intake interviews with Support Center clients to ascertain essential needs such as housing, food, healthcare, and personal finance.
• Receive information from actuarial risk/needs assessment tools to assist in determining client essential needs.
• Within a Counselor Designated Organization (CDO), be, or become a Certified Application Coordinator to submit electronic benefits applications to MassHealth.
• Under the auspices of the vendor organization, access DTA Connect to submit electronic benefits applications to SNAP for the client.
• Have a mastery of eligibility requirements for SSI and SSDI and support eligible clients in their application for SSI or SSDI benefits.
• Have a mastery of eligibility requirements for veterans benefits and support eligible clients in their application for such benefits.
• Engage in continuing outreach to state agencies to develop the latest information about benefits programs.
• Engage in community outreach, as needed, to develop leads on benefit programs, whether public or private, to address unmet essential needs of clients.
• Cross train in actuarial assessment tools for risk/need, treatment planning, and contingency management protocols as needed.
• Assist with urine collection; follow and maintain Chain of Custody.
• Assist with breath alcohol testing; follow breath alcohol testing protocol.

Skills

Case management

Computer skills

Driver's license

Education

Associates Degree in Human Services

Job description

Bay State Community Services seeks a compassionate counselor to help clients access essential state benefits and services. You will conduct intake interviews to determine housing, food, healthcare, and personal finance needs, and assist eligible individuals with benefit applications for programs like MassHealth, SNAP, and SSDI.

Within a Counselor Designated Organization, you may become certified to submit electronic benefits applications and work with DTA Connect for SNAP.