Benefitfocus Sr Integration Consultant

NAC Voya Services Company; Charleston (SC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Benefitfocus, Inc., a Voya company, seeks a Sr. Integrations Consultant for File Implementations to manage client file implementations and cross-functional projects.

You will coordinate with Project Management, Operations, Engineering, Data Services, product, account management, carriers, vendors, and client stakeholders to resolve delivery challenges while driving operational excellence. This role is based near our Charleston office, with expected onsite presence up to 2 days per week to

Qualifications

• Bachelor's degree required.
• Five+ years of professional IT experience including leadership in technical and business analysis.
• Five+ years of experience in implementation, EDI, benefits administration, payroll.

Responsibilities

• Manage a portfolio of EDI and file implementation projects from initiation through production deployment.
• Coordinate implementation activities across internal teams, carriers, vendors, and client stakeholders.
• Monitor project health, milestones, deliverables, dependencies, and target go-live dates.
• Identify and proactively mitigate project risks, dependencies, blockers, and client-impacting issues.
• Lead implementation status meetings and provide timely updates to leadership and project stakeholders.
• Review requirements, file specifications, mapping documents, and implementation deliverables for accuracy and completeness.
• Support client onboarding, renewals, change requests, and integration enhancements.
• Oversee testing activities, issue resolution, and production readiness reviews.

Skills

IT leadership

Implementation

EDI

Benefits administration

Payroll

Business analysis

Project coordination

Education

Bachelor's degree

Tools

EDI platforms

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

About Benefitfocus, a Voya Company

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus supports millions of consumers through an integrated portfolio of products and services that enable clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits. Solutions support the administration of medical, dental, voluntary benefits, wellness programs, and more.

Get to Know the Opportunity

The Sr. Integrations Consultant for File Implementations leads the successful execution of client file implementations and integration projects across multiple business segments. This role manages a portfolio of implementation work, coordinates cross-functional resources, supports client delivery activities, and ensures projects are completed on time and within established quality standards.

Serving as a key client-facing liaison, the Sr. Integrations Consultant partners with Project Management, Operations, Engineering, Data Services, Product, Account Management, carriers, vendors, and client stakeholders to resolve delivery challenges while driving operational excellence and continuous process improvement.

This role is based near our Charleston office, with expected onsite presence on average up to 2 days per week to support team and business priorities.

The Contributions You'll Make

• Manage a portfolio of EDI and file implementation projects from initiation through production deployment.
• Coordinate implementation activities across internal teams, carriers, vendors, and client stakeholders.
• Monitor project health, milestones, deliverables, dependencies, and target go-live dates.
• Identify and proactively mitigate project risks, dependencies, blockers, and client-impacting issues.
• Lead implementation status meetings and provide timely updates to leadership and project stakeholders.
• Review requirements, file specifications, mapping documents, and implementation deliverables for accuracy and completeness.
• Support client onboarding, renewals, change requests, and integration enhancements.
• Oversee testing activities, issue resolution, and production readiness reviews.
• Ensure adherence to established implementation methodologies, governance processes, and service-level expectations.
• Collaborate with Product, Operations, Engineering, Data Services, Account Management, and other cross-functional partners to resolve delivery challenges.
• Maintain accurate project records, documentation, and status reporting within project management and tracking tools.
• Assist with capacity planning, workload balancing, and resource coordination across the implementation team.
• Coach and mentor team members on implementation best practices, troubleshooting techniques, and customer service excellence.
• Support Open Enrollment readiness activities and critical client implementations.
• Drive continuous improvement initiatives that increase delivery efficiency, reduce implementation cycle time, and improve customer satisfaction.
• Participate in escalation management for client-impacting issues and high-priority implementations.
• Provide recommendations to leadership regarding process improvements, staffing needs, and operational efficiencies.
• Travel may be required less than 5% of the time.

Minimum Knowledge & Experience

• Bachelor's degree required.
• Five or more years of professional IT experience, including leadership in technical and business analysis.
• Five or more years of experience in implementation, EDI, benefits administration, payroll