Senior Integrations Consultant – EDI & File Implementations

Voya Financial, Inc.; South Carolina; Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision & life plans

401(k) with company match

Vacation & PTO

Job summary

Voya Financial, Inc. is seeking a Sr. Integrations Consultant for File Implementations to lead client file implementations across multiple business segments.

You will coordinate cross-functional resources, manage a portfolio of projects, and ensure on-time delivery with quality standards. The role is based near Charleston with limited onsite presence and travel. Responsibilities include guiding onboarding, testing, risk mitigation, and status reporting while partnering with Product, Operations,

Qualifications

• Bachelor's degree required.
• Five+ years of professional IT experience including leadership in technical and business analysis.
• Five+ years in implementation, EDI, benefits administration, payroll integration, or systems integration.
• Experience managing complex client implementations and cross-functional project teams.
• Strong understanding of EDI, eligibility files, carrier integrations, SFTP, and benefits administration platforms.
• Experience with Salesforce, project reporting, and portfolio management tools.
• Excellent communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to manage multiple concurrent projects in a fast-paced environment.

Responsibilities

• Manage a portfolio of EDI and file implementation projects from initiation through production deployment.
• Coordinate implementation activities across internal teams, carriers, vendors, and client stakeholders.
• Monitor project health, milestones, deliverables, dependencies, and target go-live dates.
• Identify and proactively mitigate project risks, dependencies, blockers, client-impacting issues.
• Lead implementation status meetings and provide timely updates to leadership and project stakeholders.
• Review requirements, file specifications, mapping documents, and implementation deliverables for accuracy and completeness.
• Support client onboarding, renewals, change requests, and integration enhancements.
• Oversee testing activities, issue resolution, and production readiness reviews.
• Ensure adherence to established implementation methodologies, governance processes, and service-level expectations.
• Collaborate with Product, Operations, Engineering, Data Services, Account Management, and other cross-functional partners to resolve delivery challenges.
• Maintain accurate project records, documentation, and status reporting within project management and tracking tools.
• Assist with capacity planning, workload balancing, and resource coordination across the implementation team.
• Coach and mentor team members on implementation best practices, troubleshooting techniques, and customer service excellence.
• Support Open Enrollment readiness activities and critical client implementations.
• Drive continuous improvement initiatives that increase delivery efficiency, reduce implementation cycle time, and improve customer satisfaction.
• Participate in escalation management for client-impacting issues and high-priority implementations.
• Provide recommendations to leadership regarding process improvements, staffing needs, and operational efficiencies.

Skills

Leadership

Communication

Problem solving

Stakeholder management

Multi-project coordination

Education

Bachelor's degree

Tools

Salesforce

Project reporting

Portfolio management tools

Job description

Voya Financial, Inc. is seeking a Sr. Integrations Consultant for File Implementations to lead client file implementations across multiple business segments.

You will coordinate cross-functional resources, manage a portfolio of projects, and ensure on-time delivery with quality standards. The role is based near Charleston with limited onsite presence and travel. Responsibilities include guiding onboarding, testing, risk mitigation, and status reporting while partnering with Product, Operations,