Benefit Programs Specialist — Impactful Eligibility & Support

City of Winchester, Virginia Local Government; Winchester (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

$5,000 signing bonus

Job summary

The City of Winchester, Virginia Local Government is seeking a benefits eligibility assistant to complete required state and in-house training on SNAP, Medicaid, and other programs, register applications, and schedule initial interviews.

You will interview applicants, gather information, determine eligibility, maintain caseloads, explain benefits, and provide referrals while delivering timely customer service and building positive working relationships.

Qualifications

• Education and experience equivalent to a high school diploma or GED is required.
• An Associate's degree in social sciences or a related field is preferred.
• Valid driver's license is required.
• Bilingual Spanish-English is preferred.

Responsibilities

• Completes required State and in-house training on SNAP, Medicaid, and other government programs
• Registers applications for assistance, executes system searches and schedules initial interviews
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations
• Maintains a caseload and provides timely customer service, in accordance with state and local policy
• Explains benefit programs and provides information and referral services to internal and external resources
• Engages client in a positive working relationship
• Other duties as assigned

Skills

Bilingual Spanish-English

Customer service

Education

High school diploma or GED

Associate's degree in social sciences or related field

Job description

The City of Winchester, Virginia Local Government is seeking a benefits eligibility assistant to complete required state and in-house training on SNAP, Medicaid, and other programs, register applications, and schedule initial interviews.

You will interview applicants, gather information, determine eligibility, maintain caseloads, explain benefits, and provide referrals while delivering timely customer service and building positive working relationships.