Benefit Programs Specialist

City-of-Winchester,-Va; Winchester (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

The City of Winchester, VA is seeking an Eligibility Specialist to process applications for SNAP, Medicaid, and other state programs. You will interview applicants, verify information, and determine eligibility while maintaining a caseload with timely customer service in line with policy.

Responsibilities include explaining benefit programs, referring clients to resources, and participating in mandatory state trainings.

Qualifications

• High school diploma or GED required; associate’s degree preferred.
• Valid driver’s license required.
• Bilingual Spanish-English preferred.
• Willing to participate in mandatory state trainings including Medicaid and SNAP.

Responsibilities

• Completes required State and in-house training on SNAP, Medicaid, and other government programs.
• Registers applications for assistance, executes system searches and schedules initial interviews.
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations.
• Maintains a caseload and provides timely customer service, in accordance with state and local policy.
• Explains benefit programs and provides information and referral services to internal and external resources.
• Engages client in a positive working relationship.
• Other duties as assigned

Skills

Bilingual Spanish-English

Customer service

Interviewing

Education

High school diploma or GED

Associates degree preferred

Job description

$5,000 Hiring Bonus with a minimum of 2 years benefit programs experience

Duties and Responsibilities:

• Completes required State and in-house training on SNAP, Medicaid, and other government programs
• Registers applications for assistance, executes system searches and schedules initial interviews
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations
• Maintains a caseload and provides timely customer service, in accordance with state and local policy
• Explains benefit programs and provides information and referral services to internal and external resources
• Engages client in a positive working relationship
• Other duties as assigned

Requirements:

• Any combination of education and experience equivalent to a high school diploma or GED is required. An Associates degree in social sciences or a related field is preferred
• Valid driver's license
• Bilingual Spanish- English is preferred
• Willing to participate in mandatory state training including Medicaid and SNAP

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.