Benefit Program Technician

State of Missouri; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance

Job summary

The Family Support Division (FSD) in Missouri seeks Benefit Program Technicians to determine eligibility for food, medical, financial and nutritional assistance. You will assess eligibility and support clients to access benefits in a respectful, client-centered manner.

Responsibilities include in-person and telephone interviews, preparing summaries, and ensuring compassionate, non-judgmental service. A High School diploma or equivalent with 4 years of customer service experience or a Bachelor's

Qualifications

• High school diploma or equivalent is required.
• At least four years of customer service experience OR a Bachelor's Degree.
• Must be personable, compassionate and non-judgmental.

Responsibilities

• Determine initial and continuing eligibility for benefits.
• Interview clients in person and by telephone.
• Prepare summaries and related case documents.

Skills

Customer service

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Greene County - Medical Review Team Customer Service Center based at 101 Park Central Square, Springfield , MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

• The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.

Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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