Benefit Program Technician

State of Missouri; Poplar Bluff (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

State of Missouri's Family Support Division seeks a Benefit Program Technician in the Butler County Customer Service Center in Poplar Bluff, MO. You will determine eligibility for food, medical, financial and nutritional assistance and assist citizens in accessing benefits.

The role requires a High School diploma or equivalent, or a Bachelor’s degree, and at least four years of customer service experience. The incumbent will interview clients in person and by phone, and prepare summaries.

Qualifications

• Requires a High School diploma or equivalent, or a Bachelor’s degree.
• At least four years of customer service experience.
• Ability to interview clients in person and by telephone.
• Must be personable, compassionate, with a non-judgmental attitude.

Responsibilities

• Determine initial and continuing eligibility for benefits.
• Interview clients in person and by telephone.
• Prepare summaries and other required documentation.

Skills

Customer service experience

Interviewing clients

Empathy

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The Family Support Division is seeking applications for a Benefit Program Technicians. These positions will be in the Butler County Customer Service Center based at 1903 Northwood DR, STE 1, Poplar Bluff, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes:

• defined pension plan
• generous amounts of leave and holiday time
• eligibility for health insurance coverage

Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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