Benefit Program Technician

State-of-Missour; Saint Joseph (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

The State of Missouri is seeking Benefit Program Technicians for the Buchanan County Customer Service Center in St. Joseph, MO.

You will help Missourians receive food, medical, financial, and nutritional assistance to live safe, healthy lives. Daily duties include conducting eligibility interviews, interpreting policy to answer questions, calling participants about eligibility, and reviewing documents to update eligibility systems.

Qualifications

• High School diploma or equivalent required.
• At least four years of customer service experience OR a Bachelor’s degree.
• Ability to interpret policy and procedure to assist participants.
• Willingness to engage with participants by phone and verify information.

Responsibilities

• Complete eligibility interviews.
• Interpret policy and procedure to answer participant questions.
• Contact participants by phone to discuss their eligibility.
• Review documentation to apply to Family Support Division’s eligibility systems.

Skills

Customer service

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Buchanan County Customer Service Center based at 525 Jules St, Ste 127 St. Joseph, MO.

AsourBenefitProgramTechnicianyouwillhelpMissouricitizenstoreceivefood,medical,financial and nutritional assistance so they can live safe, healthy and productive lives.

Daily tasks include but are not limited to completing eligibility interviews, interpreting policy and procedure to answer participant questions, contact participants by phone to discuss their eligibility, and review documentation to apply to Family Support Division’s eligibility systems.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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