Benefit Program Technician

State of Missouri; Kennett (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

The State of Missouri’s Family Support Division is seeking Benefit Program Technicians for the Dunklin County Customer Service Center in Kennett, MO. You will determine eligibility for food, medical, financial, and nutritional assistance and explain guidelines and decisions to clients.

You will interview clients, prepare case summaries, resolve questions, and connect people with resources to improve their lives.

Qualifications

• High School diploma or equivalent or a Bachelor's Degree.
• Four years of customer service experience required, or a Bachelor's Degree in a relevant field.

Responsibilities

• Determine initial and ongoing eligibility for assistance programs.
• Interview clients in person and by telephone and communicate with staff, service providers, and the public.

Skills

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Bachelor's degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Dunklin County Customer Service Center based at 1100 Hwy 25 South Bypass, Kennett, MO.

As our Benefit Program Technician, you will play an important role in helping Missouri citizens access food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and ongoing eligibility of Missouri citizens for these assistance programs. You will interview clients in person and by telephone while communicating with clients, facility staff, service providers, vendors, and the public. Help to explain the program guidelines, procedures, and benefit decisions, prepare case summaries with documentation, and work to resolve complex and sensitive questions and concerns. All while connecting people with resources that can make a meaningful difference in their lives.

This is more than processing benefits, it's serving people, solving problems, and making a difference in your community. Your work matters. Your impact is real.

Join the team and help make a difference for Missouri citizens.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor's Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

[e-mail]