Benefit Program Supervisor

State of Mississippi; Mississippi; On-site; USD 56,000 - 63,000; Full time

Job summary

The State of Mississippi, Department of Medicaid, seeks a supervisor to oversee staff and administer federal/state financial assistance programs in Pearl River County. The role requires a bachelor’s degree in a related field and experience with eligibility determinations.

Responsibilities include policy interpretation, staff training, and ensuring timeliness and confidentiality of case records. This is a full-time position with the Medicaid Division in Mississippi.

Qualifications

• Bachelor’s degree in sociology, psychology, health or related field required or equivalent.
• Considerable experience in eligibility-type determination.
• Lead worker and/or supervisory and training experience preferred.

Responsibilities

• Supervise assigned staff including selection, performance management and training.
• Plan, organize and supervise administration of federal/state/local financial assistance programs.
• Interpret and train on policies for SNAP, Medicaid, TANF, and related programs.
• Track and ensure compliance with state mandates for timeliness and accuracy.
• Monitor case records for policy adherence and confidentiality.
• Participate in community events, public speaking and fair hearing appeals.
• Track data MEDS/MESA; evaluate reports; manage renewals and changes.
• Perform other duties as assigned.

Skills

Customer service

Data interpretation

Oral & written communication

Leadership / supervision

Education

Bachelor’s degree in sociology, psychology, health or related field

Tools

Microsoft Office Suite

Public social services computer systems

Job description

State of Mississippi

$56,345.82 - $63,000.00 Annually

Location

55 - PEARL RIVER COUNTY, MS

Full-Time

Job Number

9781-0665-20261019pearl

0665 - MEDICAID DIVISION

Opening Date

10/20/2026

10/22/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$56,345.82

$63,000.00

About the Agency

The Mississippi Division of Medicaid responsibly provides access to quality health coverage for vulnerable Mississippians. Medicaid provides health coverage for eligible, low-income populations in Mississippi. These populations include children, low-income families, pregnant women, the aged and disabled.Agency Contact: Patrick Nassar [e-mail]

Essential Job Functions (other essential job functions may be designated by department)

• Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing and assigning work and related activities.
• Plans, organizes and supervises the administration various federal, state and local financial assistance programs; ensures established goals and objectives are met.
• Interprets, explains and trains on multiple financial assistance program policies including Supplemental Nutrition Assistance Program (SNAP); Medicaid for families, children, the elderly and disabled and nursing home/community-based care; Temporary Assistance for Needy Families (TANF); Auxiliary Grants (AG); General Relief (GR) for unattached children; and, Energy Assistance.
• Tracks and complies with State mandates for timeliness and accuracy compliance for all the financial assistance programs; distributes work assigned staff.
• Monitors case records for adherence to policy, accuracy and timeliness standards; ensures the safeguarding of confidentiality of all information.
• Participates in community events, public speaking engagements and fair hearing appeals.
• Tracks, monitors, and responds to data MEDS and MESA; Evaluate state reports; pending application, renewal or change reports on a daily, weekly or monthly basis.
• Performs other duties as assigned.

What you'll need to be Successful

Any combination of education and experience equivalent to a bachelor’s degree in sociology, psychology, health or related field; considerable experience in eligibility type determination; lead worker and/or supervisory and training experience preferred.

• Must possess reliable transportation to work site(s).
• Knowledge of financial assistance programs; the principles and practices of public social service organizations and public assistance programs.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff.
• Skill in use of computer software, especially Microsoft Office Suite; State Department of Social Services computer systems; and oral and written communication.
• Ability to interview, gather information and evaluate situations; analyze information; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manage data; maintain professional ethics related to confidentiality; manage time and respond promptly to customer inquiries and emergencies; express ideas concisely orally and in writing; establish and maintain effective working relationships with staff, other

Preferred Qualifications

Typically requires a Bachelor’s Degree, 4-6 years of experience, and 1-2 years of supervisory experience.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201